We had two phones 7962 that aren't uptading on Call Manager Express.
They are getting the term62.default.loads but don't go ahead.
Looks the logs bellow:
Jun 25 15:03:19.349: TFTP: Server request for port 50477, socket_id 0x4CA5D2EC for process 274 Jun 25 15:03:19.349: TFTP: read request from host 10.220.3.37(50477) via GigabitEthernet0/0.203 Jun 25 15:03:19.349: TFTP: Looking for term62.default.loads Jun 25 15:03:19.353: TFTP: Opened flash:/phone/7942-7962/term62.default.loads, fd 7, size 662 for process 274 Jun 25 15:03:19.353: TFTP: Sending block 1 (retry 0), socket_id 0x4CA5D2EC Jun 25 15:03:19.357: TFTP: Received ACK for block 1, socket_id 0x4CA5D2EC Jun 25 15:03:19.357: TFTP: Sending block 2 (retry 0), socket_id 0x4CA5D2EC Jun 25 15:03:19.357: TFTP: Received ACK for block 2, socket_id 0x4CA5D2EC Jun 25 15:03:19.361: TFTP: Finished flash:/phone/7942-7962/term62.default.loads, time 00:00:00 for process 274 Jun 25 15:03:23.309: TFTP: Server request for port 49787, socket_id 0x4CA5D2EC for process 274 Jun 25 15:03:23.309: TFTP: read request from host 10.220.3.37(49787) via GigabitEthernet0/0.203 Jun 25 15:03:23.309: TFTP: Looking for term62.default.loads Jun 25 15:03:23.313: TFTP: Opened flash:/phone/7942-7962/term62.default.loads, fd 7, size 662 for process 274 Jun 25 15:03:23.313: TFTP: Sending block 1 (retry 0), socket_id 0x4CA5D2EC Jun 25 15:03:23.313: TFTP: Received ACK for block 1, socket_id 0x4CA5D2EC Jun 25 15:03:23.313: TFTP: Sending block 2 (retry 0), socket_id 0x4CA5D2EC Jun 25 15:03:23.317: TFTP: Received ACK for block 2, socket_id 0x4CA5D2EC Jun 25 15:03:23.317: TFTP: Finished flash:/phone/7942-7962/term62.default.loads, time 00:00:00 for process 274
We tryed to perform one factory reset and hardware reset but the same problem is occuring.
The strange this started after one factory reset, and we changed one phone to register on another CUCM and it registred
The option 66 and 150 on DHCP server is configured with the IP 10.220.3.40
RTFRLYO022#sh ver Cisco IOS Software, 2800 Software (C2800NM-ADVENTERPRISEK9-M), Version 12.4(24)T4, RELEASE SOFTWARE (fc2) Technical Support: http://www.cisco.com/techsupport Copyright (c) 1986-2010 by Cisco Systems, Inc. Compiled Fri 03-Sep-10 05:38 by prod_rel_team
ROM: System Bootstrap, Version 12.4(13r)T, RELEASE SOFTWARE (fc1)
RTFRLYO022 uptime is 1 week, 4 days, 22 hours, 6 minutes System returned to ROM by reload at 12:32:17 Paris Sat Jun 14 2014 System restarted at 12:33:54 Paris Sat Jun 14 2014 System image file is "flash:c2800nm-adventerprisek9-mz.124-24.T4.bin"
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Cisco 2821 (revision 53.51) with 247808K/14336K bytes of memory. Processor board ID FTX1206A2K0 2 Gigabit Ethernet interfaces 16 Serial interfaces 1 terminal line 1 Channelized/Clear E1/PRI port 1 Virtual Private Network (VPN) Module 4 Voice FXS interfaces 1 cisco service engine(s) DRAM configuration is 64 bits wide with parity enabled. 239K bytes of non-volatile configuration memory. 250368K bytes of ATA CompactFlash (Read/Write)
Configuration register is 0x2102
RTFRLYO022#sh telephony-service CONFIG (Version=7.1) ===================== Version 7.1 Cisco Unified Communications Manager Express For on-line documentation please see: http://www.cisco.com/en/US/products/sw/voicesw/ps4625/tsd_products_support_series_home.html
ip source-address 10.220.3.40 port 2000 ip qos dscp: ef (the MS 6 bits, 46, in ToS, 0xB8) for media cs3 (the MS 6 bits, 24, in ToS, 0x60) for signal af41 (the MS 6 bits, 34, in ToS, 0x88) for video default (the MS 6 bits, 0, in ToS, 0x0) for serviceservice directed-pickup load 7914 S00105000300 load 7936 cmterm_7936.3-3-16-0 load 7961 SCCP41.8-3-3S load 7962 SCCP42.8-3-3S load ata ATA030203CSSP051201A max-ephones 58 max-dn 192 max-conferences 8 gain -6 dspfarm units 0 dspfarm transcode sessions 16 conference software privacy no privacy-on-hold # of hunt-group collect data: 2 hunt-group report delay 1 hours Number of hunt-group configured: 2 hunt-group logout DND max-redirect 10 voicemail 8888 cnf-file location: system: cnf-file option: PER-PHONE network-locale FR (This is the default network locale for this box) network-locale US network-locale US network-locale US network-locale US user-locale FR (This is the default user locale for this box) user-locale US user-locale US user-locale US user-locale US srst mode auto-provision is OFF srst ephone template is 0 srst dn template is 0 srst dn line-mode single moh music-on-hold.au time-format 24 date-format dd-mm-yy timezone 23 W. Europe Standard/Daylight Time secondary-dialtone 0 url directories http://10.220.3.40/localdirectory url services http://10.220.3.39/voiceview/common/login.do url authentication http://10.220.3.39/voiceview/authentication/authenticate.do transfer-pattern 0.T keepalive 30 auxiliary 30 timeout interdigit 2 timeout busy 10 timeout ringing 120 timeout transfer-recall 30 timeout ringin-callerid 8 timeout night-service-bell 12 caller-id name-only: enable system message WEG France web admin system name admin secret 5 $1$FHVJ$9UWr1xWKmQHxPGLN30uSY/ web admin customer name Customer edit DN through Web: enabled. edit TIME through web: enabled. Log (table parameters): max-size: 150 retain-timer: 15 create cnf-files version-stamp Jan 01 2002 00:00:00 transfer-system full-consult dss transfer-digit-collect new-call local directory service: enabled. Extension-assigner tag-type ephone-tag.
Thanks for your help. I'm gonna try it, but i didn't understand what this means "Note If you are loading a firmware file larger than 384 KB, you must first load a file for that phone type that is smaller than 384 KB and then load the larger file."
Can you explain to me? Because don't have firmware less than 384KB.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.