09-11-2014 05:47 AM - edited 03-17-2019 12:07 AM
Hi Cisco techs,
Cant get my Cisco 7912 phone to ring. Has IP address and switch/router can ping each other
Dial peers are configured. Same as DID and ports. Using CME 3.3.
Have DID number from a VSP. Test call to number goes straight to voicemail after 4 rings
Everything appears to be configured.
Have placed output of common commands in discussion. I eagerly await your ideas. Thanks again
cme_router#sh telephony-service voice-port
voice-port 50/0/1
station-id number 0280070300
station-id name First Last
translate called 1
!
voice-port 50/0/2
station-id number 1002
station-id name First Last 2
!
cme_router#
cme_router#sh telephony-service all
CONFIG (Version=3.3)
=====================
Version 3.3
Cisco CallManager Express
For on-line documentation please see:
www.cisco.com/univercd/cc/td/doc/product/access/ip_ph/ip_ks/index.htm
ip source-address 192.168.0.12 port 2000
load 7912 cp7912060000sccp050124a.sbin
max-ephones 4
max-dn 5
max-conferences 4 gain -6
dspfarm units 0
dspfarm transcode sessions 0
hunt-group report delay 1 hours
max-redirect 5
dialplan-pattern 1 02xxxxxxxx extension-length 4 extension-pattern 1001
time-format 24
date-format dd-mm-yy
timezone 0 Greenwich Standard Time
keepalive 30
timeout interdigit 10
timeout busy 10
timeout ringing 180
caller-id name-only: enable
web admin system name admin password xxxxxxxx
web admin customer name Customer
edit DN through Web: enabled.
edit TIME through web: enabled.
Log (table parameters):
max-size: 150
retain-timer: 15
create cnf-files version-stamp 7960 Jun 27 2014 11:39:21
local directory service: enabled.
ephone-dn 1 dual-line
number 1001
name First Last
description Primay Line
preference 0 secondary 9
huntstop
no huntstop channel
translate called 1
call-waiting beep
translation-profile incoming Incoming
translation-profile outgoing Outgoing
ephone-dn 2 dual-line
number 1002
name First Last 2
description Secondary Line
preference 0 secondary 9
huntstop
no huntstop channel
call-waiting beep
Number of Configured ephones 1 (Registered 0)
ephone 1
mac-address 0017.9570.8E67
type 7912
!
voice-port 50/0/1
station-id number 02xxxxxxxxx
station-id name First Last
translate called 1
!
voice-port 50/0/2
station-id number 1002
station-id name First Last 2
!
dial-peer voice 20001 pots
destination-pattern 1001$
huntstop
progress_ind setup enable 3
port 50/0/1
dial-peer voice 20002 pots
destination-pattern 02xxxxxxxx$
huntstop
progress_ind setup enable 3
port 50/0/1
dial-peer voice 20003 pots
destination-pattern 1002$
huntstop
progress_ind setup enable 3
port 50/0/2
tftp-server system:/its/SEPDEFAULT.cnf
tftp-server system:/its/SEPDEFAULT.cnf alias SEPDefault.cnf
tftp-server system:/its/XMLDefault.cnf.xml alias XMLDefault.cnf.xml
tftp-server system:/its/ATADefault.cnf.xml
tftp-server system:/its/united_states/7960-tones.xml alias United_States/7960-tones.xml
tftp-server system:/its/united_states/7960-font.xml alias English_United_States/7960-font.xml
tftp-server system:/its/united_states/7960-dictionary.xml alias English_United_States/7960-dictionary.xml
tftp-server system:/its/united_states/7960-kate.xml alias English_United_States/7960-kate.xml
tftp-server system:/its/united_states/SCCP-dictionary.xml alias English_United_States/SCCP-dictionary.xml
tftp-server system:/its/XMLDefault7912.cnf.xml alias SEP001795708E67.cnf.xml
Have also run sh dial-peer voice if need be...
Solved! Go to Solution.
09-16-2014 04:30 AM
hi John.
It seems that no phone is registered.
when you activate debug voip ccapi inout you should activate the monitor on your vty line by issuing term mon
Thanks
Regards
Carlo
09-11-2014 06:06 AM
Hi John.
On your ephone 1 please add
button 1:1
and try to call it again.
HTH
Regards
Carlo
09-12-2014 06:54 AM
Hi Carlo,
Thanks for your reply. This has been added. Saved. To no change unfortunately. Any other ideas there please?
09-12-2014 07:04 AM
Hi John.
Can you please share a show ephone registered and the output of a debug voip ccapi inout during an incoming call to that extension
Thanks
Regards
Carlo
09-16-2014 04:14 AM
Thanks for the quick response Carlo
09-16-2014 04:30 AM
hi John.
It seems that no phone is registered.
when you activate debug voip ccapi inout you should activate the monitor on your vty line by issuing term mon
Thanks
Regards
Carlo
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