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New Member

Cisco phone not ringing

Hi Cisco techs,

Cant get my Cisco 7912 phone to ring. Has IP address and switch/router can ping each other

Dial peers are configured. Same as DID and ports. Using CME 3.3.

Have DID number from a VSP. Test call to number goes straight to voicemail after 4 rings

Everything appears to be configured. 

Have placed output of common commands in discussion. I eagerly await your ideas. Thanks again

 

cme_router#sh telephony-service voice-port

voice-port 50/0/1
 station-id number 0280070300
 station-id name First Last
 translate called 1
!
voice-port 50/0/2
 station-id number 1002
 station-id name First Last 2
!

cme_router#

cme_router#sh telephony-service all
CONFIG (Version=3.3)
=====================
Version 3.3
Cisco CallManager Express
For on-line documentation please see:
www.cisco.com/univercd/cc/td/doc/product/access/ip_ph/ip_ks/index.htm

ip source-address 192.168.0.12 port 2000
load 7912 cp7912060000sccp050124a.sbin
max-ephones 4
max-dn 5
max-conferences 4 gain -6
dspfarm units 0
dspfarm transcode sessions 0
hunt-group report delay 1 hours
max-redirect 5
dialplan-pattern 1 02xxxxxxxx extension-length 4 extension-pattern 1001
time-format 24
date-format dd-mm-yy
timezone 0 Greenwich Standard Time
keepalive 30
timeout interdigit 10
timeout busy 10
timeout ringing 180
caller-id name-only: enable
web admin system name admin  password xxxxxxxx
web admin customer name Customer
edit DN through Web:  enabled.
edit TIME through web:  enabled.
Log (table parameters):
     max-size: 150
     retain-timer: 15
create cnf-files version-stamp 7960 Jun 27 2014 11:39:21
local directory service: enabled.

ephone-dn 1 dual-line
number 1001
name First Last
description Primay Line
preference 0 secondary 9
huntstop
no huntstop channel
translate called 1
call-waiting beep
translation-profile incoming Incoming
translation-profile outgoing Outgoing

ephone-dn 2 dual-line
number 1002
name First Last 2
description Secondary Line
preference 0 secondary 9
huntstop
no huntstop channel
call-waiting beep


Number of Configured ephones 1 (Registered 0)
ephone 1
mac-address 0017.9570.8E67
type 7912
!


voice-port 50/0/1
 station-id number 02xxxxxxxxx
 station-id name First Last
 translate called 1
!
voice-port 50/0/2
 station-id number 1002
 station-id name First Last 2
!


dial-peer voice 20001 pots
 destination-pattern 1001$
 huntstop
 progress_ind setup enable 3
 

port 50/0/1

dial-peer voice 20002 pots
 destination-pattern 02xxxxxxxx$
 huntstop
 progress_ind setup enable 3
 port 50/0/1

dial-peer voice 20003 pots
 destination-pattern 1002$
 huntstop
 progress_ind setup enable 3
 port 50/0/2


tftp-server system:/its/SEPDEFAULT.cnf
tftp-server system:/its/SEPDEFAULT.cnf alias SEPDefault.cnf
tftp-server system:/its/XMLDefault.cnf.xml alias XMLDefault.cnf.xml
tftp-server system:/its/ATADefault.cnf.xml
tftp-server system:/its/united_states/7960-tones.xml alias United_States/7960-tones.xml
tftp-server system:/its/united_states/7960-font.xml alias English_United_States/7960-font.xml
tftp-server system:/its/united_states/7960-dictionary.xml alias English_United_States/7960-dictionary.xml
tftp-server system:/its/united_states/7960-kate.xml alias English_United_States/7960-kate.xml
tftp-server system:/its/united_states/SCCP-dictionary.xml alias English_United_States/SCCP-dictionary.xml
tftp-server system:/its/XMLDefault7912.cnf.xml alias SEP001795708E67.cnf.xml

Have also run sh dial-peer voice if need be...

1 ACCEPTED SOLUTION

Accepted Solutions

hi John.It seems that no

hi John.

It seems that no phone is registered.

when you activate debug voip ccapi inout you should activate the monitor on your vty line by issuing term mon

 

Thanks

 

Regards

 

Carlo

Please rate all helpful posts "The more you help the more you learn"
5 REPLIES

Hi John.On your ephone 1

Hi John.

On your ephone 1 please add

button 1:1

 

and try to call it again.

 

 

HTH

 

Regards

Carlo

Please rate all helpful posts "The more you help the more you learn"
New Member

Hi Carlo,Thanks for your

Hi Carlo,

Thanks for your reply. This has been added. Saved. To no change unfortunately. Any other ideas there please?

Hi John.Can you please share

Hi John.

Can you please share a show ephone registered and the output of a debug voip ccapi inout during an incoming call to that extension

 

Thanks

 

Regards

 

Carlo

Please rate all helpful posts "The more you help the more you learn"
New Member

Thanks for the quick response

Thanks for the quick response Carlo

 
cme_router#sh ephone registered
 
No ephone in specified type/condition.
 
cme_router#sh ephone dn 1
Tag 1, Normal or Intercom dn
  ephone 1, mac-address 0017.9570.8E67, line 1
cme_router#
 
cme_router#debug voip ccapi inout
voip ccapi inout debugging is on
cme_router#
 
HTH

hi John.It seems that no

hi John.

It seems that no phone is registered.

when you activate debug voip ccapi inout you should activate the monitor on your vty line by issuing term mon

 

Thanks

 

Regards

 

Carlo

Please rate all helpful posts "The more you help the more you learn"
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