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Cisco Router 2901 - CME - Call Forward

Hello,

I am currently running a Cisco Router 2901 with CME/CUE.

Is it possible to have the following:

Inbound call to a user. Caller reaches voicemail. They have the option to press "0" to be forwarded to another extension before having to leave a message.

Thanks,

Phil....

2 ACCEPTED SOLUTIONS

Accepted Solutions
VIP Purple

Re: Cisco Router 2901 - CME - Call Forward

Yes, if you go to the CUE GUI > Voice Mail > Mailboxes and choose a mailbox, you will see the option "Zero Out (Operator Assistance)". You can set this to an extension to forward callers to when they press 0.

Hope this helps.

Brandon

Hall of Fame Super Red

Re: Cisco Router 2901 - CME - Call Forward

Hey Phil,

Have you tried using the "zerooutnumber"?

SUMMARY STEPS

1. config t

2. voice mailbox owner name [size seconds]

3. description "text"

4. enable

5. expiration time days

6. greeting {alternate | standard}

7. mailboxsize seconds

8. messagesize seconds

9. tutorial

10. zerooutnumber "number"

11. end

12. exit

13. show voicemail {detail {mailbox | user} name | limits | mailboxes [idle days] | usage | users}

14. copy running-config startup-config

DETAILED STEPS

Command or Action
Purpose

Step 1

config t

Example:

se-10-0-0-0# config t

Enters configuration mode.

Step 2

voice mailbox owner name [size seconds]

Example:

se-10-0-0-0(config)# voice mailbox owner user3

se-10-0-0-0(config)# voice mailbox owner sales

Creates a mailbox for the name value and with storage size seconds value, and enters mailbox configuration mode.

This command maps the subscriber's name and extension (configured using the username command) to the voice mailbox.

Step 3

description "text"

Example:

se-10-0-0-0(config-mailbox)# description "User 3  mailbox"

(Optional) Enters a description of the mailbox. Use double quotes around the text.

Step 4

enable

Example:

se-10-0-0-0(config-mailbox)# enable

Activates the new mailbox or reactivates the disabled mailbox.

Step 5

expiration time days

Example:

se-10-0-0-0(config-mailbox)# expiration time 10

Sets the number of days for which messages are stored in the mailbox. The default is 30 days.

This value takes precedence over the system-wide expiration time.

Step 6

greeting {alternate | standard}

Example:

se-10-0-0-0(config-mailbox)# greeting standard

Specifies which greeting to use when a caller reaches the mailbox. The mailbox owner can record standard and alternate greetings from the telephone user interface (TUI). If the subscriber has not recorded any messages, the default recording is used.

Step 7

mailboxsize seconds

Example:

se-10-0-0-0(config-mailbox)# mailboxsize 300

Specifies the storage size of the mailbox, in seconds. This is the same as the size parameter mentioned in Step 2.

Step 8

messagesize seconds

Example:

se-10-0-0-0(config-mailbox)# messagesize 120

Specifies the maximum size of an incoming message, in seconds.

Step 9

tutorial

Example:

se-10-0-0-0(config-mailbox)# tutorial

Enables the mailbox tutorial program when the telephone subscriber logs in to the voice-mail system for the first time. The default is enabled. If the tutorial command is enabled after the mailbox is configured, the tutorial will start again but will confirm the subscriber's previous choices, rather than erasing them all. Use the no tutorial command to disable the tutorial.

Step 10

zerooutnumber "number"

Example:

se-10-0-0-0(config-mailbox)# zerooutnumber "2100"

Specifies the extension where a caller is routed when the caller presses "0' to reach an operator after being transferred to a subscriber's mailbox.

Step 11

end

Example:

se-10-0-0-0(config-mailbox)# end

Exits mailbox configuration mode.

Step 12

exit

Example:

se-10-0-0-0(config)# exit

Exits configuration mode.

Step 13

show voicemail {detail {mailbox | user} name | limits | mailboxes [idle days]| usage | users}

Example:

se-10-0-0-0# show voicemail detail mailbox sales

se-10-0-0-0# show voicemail detail mailbox user1

se-10-0-0-0# show voicemail detail user user3

se-10-0-0-0# show voicemail limits

se-10-0-0-0# show voicemail mailboxes

se-10-0-0-0# show voicemail mailboxes idle 5

se-10-0-0-0# show voicemail usage

se-10-0-0-0# show voicemail users

Displays voice mailbox properties.

detail—Displays the details for a configured mailbox for the subscriber with the specified user ID. For a group mailbox, this is the name of the mailbox, not the owner of the mailbox. If a subscriber is an owner of a group mailbox, details for both the subscriber's personal and group mailboxes are displayed.

limits—Displays the default values for all mailboxes.

mailboxes—Displays all configured mailboxes and their current mailbox storage status. The idle parameter displays the mailboxes that have been inactive for at least the specified number of days.

usage—Displays how much of the system's voice-mail capacity has been used or configured.

users—Lists the local voice-mail subscribers.

Step 14

copy running-config startup-config

Example:

se-10-0-0-0# copy running-config startup-config

Copies the configuration changes to the startup configuration.

http://www.ciscosystems.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/administrator/AA_and_VM/3VMpara.html#wp1011652

Cheers!

Rob

2 REPLIES
VIP Purple

Re: Cisco Router 2901 - CME - Call Forward

Yes, if you go to the CUE GUI > Voice Mail > Mailboxes and choose a mailbox, you will see the option "Zero Out (Operator Assistance)". You can set this to an extension to forward callers to when they press 0.

Hope this helps.

Brandon

Hall of Fame Super Red

Re: Cisco Router 2901 - CME - Call Forward

Hey Phil,

Have you tried using the "zerooutnumber"?

SUMMARY STEPS

1. config t

2. voice mailbox owner name [size seconds]

3. description "text"

4. enable

5. expiration time days

6. greeting {alternate | standard}

7. mailboxsize seconds

8. messagesize seconds

9. tutorial

10. zerooutnumber "number"

11. end

12. exit

13. show voicemail {detail {mailbox | user} name | limits | mailboxes [idle days] | usage | users}

14. copy running-config startup-config

DETAILED STEPS

Command or Action
Purpose

Step 1

config t

Example:

se-10-0-0-0# config t

Enters configuration mode.

Step 2

voice mailbox owner name [size seconds]

Example:

se-10-0-0-0(config)# voice mailbox owner user3

se-10-0-0-0(config)# voice mailbox owner sales

Creates a mailbox for the name value and with storage size seconds value, and enters mailbox configuration mode.

This command maps the subscriber's name and extension (configured using the username command) to the voice mailbox.

Step 3

description "text"

Example:

se-10-0-0-0(config-mailbox)# description "User 3  mailbox"

(Optional) Enters a description of the mailbox. Use double quotes around the text.

Step 4

enable

Example:

se-10-0-0-0(config-mailbox)# enable

Activates the new mailbox or reactivates the disabled mailbox.

Step 5

expiration time days

Example:

se-10-0-0-0(config-mailbox)# expiration time 10

Sets the number of days for which messages are stored in the mailbox. The default is 30 days.

This value takes precedence over the system-wide expiration time.

Step 6

greeting {alternate | standard}

Example:

se-10-0-0-0(config-mailbox)# greeting standard

Specifies which greeting to use when a caller reaches the mailbox. The mailbox owner can record standard and alternate greetings from the telephone user interface (TUI). If the subscriber has not recorded any messages, the default recording is used.

Step 7

mailboxsize seconds

Example:

se-10-0-0-0(config-mailbox)# mailboxsize 300

Specifies the storage size of the mailbox, in seconds. This is the same as the size parameter mentioned in Step 2.

Step 8

messagesize seconds

Example:

se-10-0-0-0(config-mailbox)# messagesize 120

Specifies the maximum size of an incoming message, in seconds.

Step 9

tutorial

Example:

se-10-0-0-0(config-mailbox)# tutorial

Enables the mailbox tutorial program when the telephone subscriber logs in to the voice-mail system for the first time. The default is enabled. If the tutorial command is enabled after the mailbox is configured, the tutorial will start again but will confirm the subscriber's previous choices, rather than erasing them all. Use the no tutorial command to disable the tutorial.

Step 10

zerooutnumber "number"

Example:

se-10-0-0-0(config-mailbox)# zerooutnumber "2100"

Specifies the extension where a caller is routed when the caller presses "0' to reach an operator after being transferred to a subscriber's mailbox.

Step 11

end

Example:

se-10-0-0-0(config-mailbox)# end

Exits mailbox configuration mode.

Step 12

exit

Example:

se-10-0-0-0(config)# exit

Exits configuration mode.

Step 13

show voicemail {detail {mailbox | user} name | limits | mailboxes [idle days]| usage | users}

Example:

se-10-0-0-0# show voicemail detail mailbox sales

se-10-0-0-0# show voicemail detail mailbox user1

se-10-0-0-0# show voicemail detail user user3

se-10-0-0-0# show voicemail limits

se-10-0-0-0# show voicemail mailboxes

se-10-0-0-0# show voicemail mailboxes idle 5

se-10-0-0-0# show voicemail usage

se-10-0-0-0# show voicemail users

Displays voice mailbox properties.

detail—Displays the details for a configured mailbox for the subscriber with the specified user ID. For a group mailbox, this is the name of the mailbox, not the owner of the mailbox. If a subscriber is an owner of a group mailbox, details for both the subscriber's personal and group mailboxes are displayed.

limits—Displays the default values for all mailboxes.

mailboxes—Displays all configured mailboxes and their current mailbox storage status. The idle parameter displays the mailboxes that have been inactive for at least the specified number of days.

usage—Displays how much of the system's voice-mail capacity has been used or configured.

users—Lists the local voice-mail subscribers.

Step 14

copy running-config startup-config

Example:

se-10-0-0-0# copy running-config startup-config

Copies the configuration changes to the startup configuration.

http://www.ciscosystems.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/administrator/AA_and_VM/3VMpara.html#wp1011652

Cheers!

Rob

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