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Cisco SIP Phone 9971 will not register on CME 8.6


I'm trying to configure a  Cisco SIP Phone 9971,

but it won't register on CME 8.6, which is running on a 2811

The Phone shows this error message: Phone Not Registered.

And when I check the the Status Messages in the Phone, I see the following:

VPN Error: vpn is not configured

Actually, it shows all these 4 messages in a constant Loop:

12:01:59a SEP189C5DB6BD09.cnf.xml (TFTP)

12:01:59a No Trust List instaled

12:01:59a Updating Trust list

12:02:00a VPN Error: VPN is not Configured

It seems that this VPN Error is keeping the Phone from registering.

This is repeated for ever and the Phone never registers; at least that's what it appears.

However, when I do a sh voice register pool, I get the following:

C2811#sh voice register pool  1

Pool Tag 1


  Mac address is 189C.5DB6.BD09

  Type is 9971

  Number list 1 : DN 1

  Proxy Ip address is

  Current Phone load version is Cisco-CP9971/9.4.1

  DTMF Relay is enabled, rtp-nte

  Call Waiting is enabled

  DnD is disabled

  Video is enabled

  Camera is enabled

  Busy trigger per button value is 0

  call-forward b2bua busy 68600

  keep-conference is enabled

  registration expires timer max is 3600 and min is 120

  username adm password adm

  kpml signal is enabled

  Lpcor Type is none

  blf call list is enabled

  Transport type is udp

  service-control mechanism is supported

  registration Call ID is 189c5db6-bd090005-24ea26fa-655d3e3a@

  Registration method: per line

  Privacy feature is not configured.

  Privacy button is disabled

  active primary line is: 1010

  contact IP address: port 5060

  Phone SIS Version:  6.0.2

  GW SIS Version:  1.0.0

Dialpeers created:

Dial-peers for Pool 1:

dial-peer voice 40001 voip

destination-pattern 1010

session target ipv4:

session protocol sipv2

dtmf-relay rtp-nte

digit collect kpml

codec  g711ulaw bytes 160

no vad

  call-fwd-busy        68600

  after-hours-exempt   FALSE


  Active registrations  : 4

  Total SIP phones registered: 1

  Total Registration Statistics

    Registration requests  : 4

    Registration success   : 4

    Registration failed    : 0

    unRegister requests    : 0

    unRegister success     : 0

    unRegister failed      : 0

    Attempts to register

           after last unregister : 0

    Last register request time   : 18:11:43.551 UTC Mon Feb 24 2014

    Last unregister request time :

    Register success time        : 18:11:43.551 UTC Mon Feb 24 2014

    Unregister success time      :


This sh voice register pool  seems to indicate that the Phone has actually registered.

But I still get the  Phone Not Registered   message on the screen!

I did some Debugs and they also seem to indicate that the Phone has indeed registered:

Feb 24 18:01:12.399: VOICE_REG_POOL: Creating param container for dial-peer 4000

1.VOICE_REG_POOL pool->tag(1), dn->tag(1), submask(1)

VOICE_REG_POOL pool_tag(1), dn_tag(1)

Feb 24 18:01:12.399: VOICE_REG_POOL: Created dial-peer entry of type 0

Feb 24 18:01:12.399: VOICE_REG_POOL: Registration successful for 1010, registration id is 1

Feb 24 18:01:12.411: VOICE_REG_POOL: Contact matches pool 1 number list 1

Feb 24 18:01:12.411: VOICE_REG_POOL: GW SIS: X-cisco-cme-sis-1.0.0

Feb 24 18:01:12.411: VOICE REGISTER POOL-1 has registered.

                               Name:SEP189C5DB6BD09 IP:  DeviceType:Phone

So frankly, I have no idea why the Phone keeps showing the Phone Not Registered message.

I'm pasting the Router's config.

I hope somebody is able to point me in the right direction.

Here is the config.  Thank you!


C2811#sh run

Building configuration...

version 15.1

service timestamps debug datetime msec

service timestamps log datetime msec

no service password-encryption


hostname C2811


no aaa new-model


dot11 syslog

ip source-route


ip cef


ip dhcp excluded-address

ip dhcp excluded-address


ip dhcp pool Data



option 150 ip



ip dhcp pool Voice



option 150 ip




no ip domain lookup

no ipv6 cef


multilink bundle-name authenticated



voice service voip

allow-connections sip to sip


  registrar server expires max 3600 min 120



voice register global

mode cme

source-address port 5060

max-dn 40

max-pool 42

load 9971 sip9971.9-4-1-9.loads

authenticate register

authenticate realm cisco

tftp-path flash:

create profile sync 0004820400584603


voice register dn  1

number 1010

allow watch

name Phone10

label Phone10



voice register pool  1

id mac 189C.5DB6.BD09

type 9971

number 1 dn 1

presence call-list

dtmf-relay rtp-nte

username adm password adm

call-forward b2bua busy 68600

codec g711ulaw

no vad





voice-card 0


crypto pki token default removal timeout 0


crypto pki trustpoint TP-self-signed-1879153754

enrollment selfsigned

subject-name cn=IOS-Self-Signed-Certificate-1879153754

revocation-check none

rsakeypair TP-self-signed-1879153754



crypto pki certificate chain TP-self-signed-1879153754

certificate self-signed 01

(details ommited)



license udi pid CISCO2811 sn FTX1146A44H

username admin privilege 15 password 0 admin





interface FastEthernet0/0

no ip address

duplex auto

speed auto


interface FastEthernet0/0.25

description Data VLAN

encapsulation dot1Q 25

ip address


interface FastEthernet0/0.35

description Voice VLAN

encapsulation dot1Q 35

ip address


interface FastEthernet0/1

no ip address


duplex auto

speed auto


ip forward-protocol nd

ip http server

ip http authentication local

ip http secure-server

ip http timeout-policy idle 600 life 86400 requests 10000



tftp-server flash:P00308010200.bin

tftp-server flash:P00308010200.sbn

tftp-server flash:P00308010200.sb2

tftp-server flash:P00308010200.loads

tftp-server flash:SCCP42.9-3-1SR3-1S.loads

tftp-server flash:apps42.9-3-1ES19.sbn

tftp-server flash:cnu42.9-3-1ES19.sbn

tftp-server flash:cvm42sccp.9-3-1ES19.sbn

tftp-server flash:dsp42.9-3-1ES19.sbn

tftp-server flash:jar42sccp.9-3-1ES19.sbn

tftp-server flash:term42.default.loads

tftp-server flash:term62.default.loads

tftp-server flash:SCCP45.9-3-1SR3-1S.loads

tftp-server flash:apps45.9-3-1ES19.sbn

tftp-server flash:cnu45.9-3-1ES19.sbn

tftp-server flash:cvm45sccp.9-3-1ES19.sbn

tftp-server flash:dsp45.9-3-1ES19.sbn

tftp-server flash:jar45sccp.9-3-1ES19.sbn

tftp-server flash:term45.default.loads

tftp-server flash:term65.default.loads

tftp-server flash:/Ringtones/Ringlist.xml alias Ringlist.xml

tftp-server flash:/Ringtones/DistinctiveRingList.xml alias DistinctiveRingList.x


tftp-server flash:sip9971.9-4-1-9.loads

tftp-server flash:kern9971.9-4-1-9.sebn

tftp-server flash:rootfs9971.9-4-1-9.sebn

tftp-server flash:dkern9971.100609R2-9-4-1-9.sebn

tftp-server flash:sboot9971.031610R1-9-4-1-9.sebn

tftp-server flash:skern9971.022809R2-9-4-1-9.sebn

tftp-server flash:/g4-tones.xml alias United_States/g4-tones.xml

tftp-server flash:/gd-sip.jar alias English_United_States/gd-sip.jar





mgcp profile default




max-ephones 24

max-dn 48

ip source-address port 2000

cnf-file location flash:

load 7960-7940 P00308010200

load 7942 SCCP42.9-3-1SR3-1S.loads

load 7945 SCCP45.9-3-1SR3-1S.loads

load 7962 SCCP42.9-3-1SR3-1S.loads

load 7965 SCCP45.9-3-1SR3-1S.loads

max-conferences 8 gain -6


transfer-system full-consult

create cnf-files version-stamp 7960 Feb 11 2014 07:18:32



ephone-dn  1

number 1001

description Phone 1

name Phone 1

hold-alert 30 originator



ephone-dn  2

number 1002

description Phone 2

name Phone 2

hold-alert 30 originator



ephone-dn  3

number 1003

description Phone 3

name Phone 3

hold-alert 30 originator



ephone  1

device-security-mode none

mac-address 001C.58FB.6E0F

button  1:1



ephone  2

device-security-mode none

mac-address 0014.A981.7F8A

button  1:2



ephone  3

device-security-mode none

mac-address 0006.5356.A4B8

button  1:3



alias exec con conf t

alias exec sib show ip int brief

alias exec srb show run | b

alias exec sri show run int


line con 0

exec-timeout 0 0

logging synchronous

line aux 0

line vty 0 4

privilege level 15

login local

transport input telnet ssh

transport output telnet ssh

line vty 5 15

privilege level 15

login local

transport input telnet ssh

transport output telnet ssh


scheduler allocate 20000 1000

ntp master 1



New Member

I was wondering if you ever

I was wondering if you ever figured this out?  I can't seem to get any Cisco phone to register 7941 or 7960 

VPN is not Configured prints

VPN is not Configured prints on all phones now with the built-in VPN client if VPN isn't configured.  That's normal and is just cosmetic.  That should not be causing your registration issues.

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