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Cisco softphone audio issue

Hi All,

 

we are having a problem with cisco softphone. All routings are correct and the phone rings well. but not audio from both the ends. anyone have come across this issue? any clue where to troubleshoot?

 

We use cisco softphone version 8.6.1.0

 

Regards

 

Irshad

1 REPLY
Cisco Employee

Re: Cisco softphone audio issue

Hi Sir

Could you please explain how is deployed your IP Communicator and Communications Manager (Call Manager)?

Are you connect trough a vpn?

Tks

Rgds

Andrey Cassemiro

Sent from Cisco Technical Support iPhone App

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