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Cisco SX20's and Presence

We have a CUCM 9.1 deployment with on-prem presence.  We have a few SX20 Telepresence units that are registered to CUCM.  I have enabled them for Presence so that users can see when they are "On a call", but because they don't log in to CUPS, they always appear as "Offline".  Is there a way to override this behavior so that the SX20's will appear as Online when they are registered to CUCM?

This is in effort to allow users to add the SX20 users to their contact lists in Jabber.  Since the SX20's always appear as offline, the users have to show offline contacts in order to see them the list (even though that are technically online).

New Member

Anyone have a fix or work

Anyone have a fix or work around for this?

New Member

I suspect there should be a

I suspect there should be a way to make the presence/status feature of the SX series integrate gracefully with the Presence system in UCM.

Does anyone know where we can find documentation for this situation?


Thanks, Russ

New Member

So no update from anyone?  We

So no update from anyone?  We are having the same problem...  FWIW, I found an experimental setting on the SX20's (TC7.3.1) named "Presence Mode", but of course god forbid Cisco document what it does...


I've engaged TAC and am spending a good chunk of time on trying to find a solution.  I will post it back to this thread if I succeed.

Cisco Employee

AFAIK that is actually the

AFAIK that is actually the expected behavior, just as any other phone, it only changes the status when it goes off-hook and then it will show as such, at any other time, it will show as offline.

To get it to show the status at any time, it would need to actually register to IM&P, as a Jabber client.



if this helps, please rate
New Member

Hey Jamie, Thanks for the

Hey Jamie,

 Thanks for the reply.  While I agree with you on a "this is a phone system" level and that's how a phone would operate, I hoped (and am still hoping) that Cisco built in an intelligent way to handle video endpoints. This is particularly frustrating because they are aggressively nudging customers to go the CUCM path and unfortunately, IMHO, CUCM isn't ready to properly handle video endpoints.    

Maybe VCS didn't provide this functionality either, but to put it in perspective, Polycom figured it out with CMA/RPRM and they quite possibly have the shittiest written software/platform out of everyone.  

Sounds like this will just be another FR on my list of many.



New Member

hi Jaime, did I understand it

hi Jaime,


did I understand it correctly that there is no way to see SX presence like "online", "away", "busy" and so on?

sorry for bumping old thread.


New Member

Exactly i am also thinking

Exactly i am also thinking the same?

New Member

hi Siva,what do you mean? do

hi Siva,

what do you mean? do you have a similar problem?

Cisco Employee

Correct, this is a phone with

Correct, this is a phone with no Jabber, so all you get is either offline or on a call.



if this helps, please rate
New Member

thanks for the quick answer

thanks for the quick answer Jaime!

Add dummy users in like

Add dummy users in like Meeting_Room1, Room2 etc and associated the relevant SX20extensions with these users. so people can add them as contacts in Jabber, it will show as soon as the go off hook.



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New Member

Hey Dennis,   I should have

Hey Dennis,


  I should have mentioned that all these endpoints are tied back to AD users (both assigned and Digest).


The "On a Call" status works just fine.  My issues is that the unit should be presenting it's status as available when it's online and ping-able.  


If you look at the Touch 8 or 10 you'll see Available, Do Not disturb, etc as an option for unit status.  That status should be sent to Call Manager and subscribed to a a Presence Group.

New Member

I got the same issue/request.

I got the same issue/request. Still no way get the SX10/SX20 to show up as Online in the Jabber contact list?