Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

Cisco Syslog + Billing Software

Hi all,

I am configuring a billing software to work with Cisco CME 8.8.

On the CME side, i enabled syslog logging using the following commands:

gw-accounting syslog

logging facility syslog

logging ip_address

logging trap notifications

I received the following log after a call:

Jan  5 18:21:49.817: %VOIPAAA-5-VOIP_CALL_HISTORY: CallLegType 1, ConnectionId EDD6080E370011E18A2BC77F1C86C06D, SetupTime 18:21:34.257 UTC Thu Jan 5 2012, PeerAddress 1023, PeerSubAddress , DisconnectCause 10  , DisconnectText normal call clearing (16), ConnectTime 18:21:35.697 UTC Thu Jan 5 2012, DisconnectTime 18:21:49.817 UTC Thu Jan 5 2012, CallOrigin 1, ChargedUnits 0, InfoType 2, TransmitPackets 0, TransmitBytes 0, ReceivePackets 0, ReceiveBytes 0

Jan  5 18:21:49.817: %VOIPAAA-5-VOIP_FEAT_HISTORY: FEAT_VSA=fn:TWC,ft:01/05/2012 18:21:34.254,cgn:3333,cdn:1023,frs:0,fid:1013,fcid:EDD6080E370011E18A2BC77F1C86C06D,legID:455,bguid:EDD6080E370011E18A2BC77F1C86C06D

CME-TP-ALJADIDA#

Jan  5 18:21:49.817: %VOIPAAA-5-VOIP_CALL_HISTORY: CallLegType 1, ConnectionId EDD6080E370011E18A2BC77F1C86C06D, SetupTime 18:21:32.757 UTC Thu Jan 5 2012, PeerAddress 3333, PeerSubAddress , DisconnectCause 10  , DisconnectText normal call clearing (16), ConnectTime 18:21:35.697 UTC Thu Jan 5 2012, DisconnectTime 18:21:49.817 UTC Thu Jan 5 2012, CallOrigin 2, ChargedUnits 0, InfoType 2, TransmitPackets 0, TransmitBytes 0, ReceivePackets 0, ReceiveBytes 0

Jan  5 18:21:49.817: %VOIPAAA-5-VOIP_FEAT_HISTORY: FEAT_VSA=fn:TWC,ft:01/05/2012 18:21:32.758,cgn:3333,cdn:,frs:0,fid:1012,fcid:EDD6080E370011E18A2BC77F1C86C06D,legID:454,bguid:EDD6080E370011E18A2BC77F1C86C06D

CME-TP-ALJADIDA#

The billing software treats this call as an error, after some debugging i found that the cause is the

TransmitPackets 0, TransmitBytes 0, ReceivePackets 0, ReceiveBytes 0 , very stange with a 14 seconds call.

Any help will be appreciated.

Regards

3 REPLIES
New Member

Re: Cisco Syslog + Billing Software

Hi Yossef,

I would recommend that you check this Cisco document for setting up CDR's on UCME, note RADIUS or FTP provide the full CDR header information, Syslog does not.

http://www.cisco.com/en/US/docs/ios/voice/cdr/developer/guide/cdrover.html

Table 1 Accounting Methods Comparison

Accounting Method

Benefits

Restrictions

File Accounting

FTP servers are inexpensive and easy to setup

Commonly available applications like Microsoft Excel can be used to parse and generate reports

Supports all CDR fields

Compact CDR format option

No support for real-time applications

RADIUS

RADIUS is an AAA server, you get AAA services along with the CDR collection

Supports real-time applications

Supports all CDR fields

Retries built-in

RADIUS servers are generally more expensive than other methods

syslog

Less expensive than RADIUS

One syslog server can support both error monitoring and CDRs

No support for real-time applications

Limited attributes supported

No retries built-in (UDP based)

If many debugs are enabled, server performance might be impacted

We have a RADIUS server built into our TIM Plus and Enterprise software if you wanted to test that with your router. It's also certified compatible by Cisco.

For more info see www.tri-line.com/cisco to register for a free trial.

We also can sync with Cisco UCM and UCME to bulk load all your users and handsets.


Cisco UCME sync:

TIM Plus overview:

New Member

Re: Cisco Syslog + Billing Software

Thank you Jamie for your answer,

The TIM software seems to be very useful but in my case ,the customer has already another third party billing software who works using cisco syslog.

I still have the same problem , the CDR of a successful call shows 0 bytes so the billing software cannot process the record.

Any ideas???

Regards

New Member

Re: Cisco Syslog + Billing Software

Hi Yossef,

Has the provider of the billing software provided any spec of the requirements they need for Syslog to work with the software?

Is the software IVT certified with Cisco UCME?

Currently only two Cisco development partners are IVT certified, our self (Tri-Line) included http://developer.cisco.com/web/partner/search?technologyIds=a0G40000001YkC7EAK&subTechnologyIds=a0K40000001fRBOEA2&technologyProductIds=a0I40000000ycyjEAA&partnerProductFamilies=Call Accounting and Billing&certified=Yes&onCiscoPriceList=All&portfolio...

Our TIM products have Syslog built into them, so no need for any 3rd party software.

I'm not sure what the billing software is that your customer is using, however see this Cisco guide for setting up Syslog http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/srnd/design/guide/managcme.html#wp1076063

Commands in summary:

Enable the Cisco IOS logging capability to log all the syslog events into the buffer on the Cisco Unified CME router, or send the syslog messages to a syslog server for offline management, as shown in the following example.

Telephony-service#(config)# service timestamps log datetime msec localtime

Telephony-service #(config)# aaa new-model

Telephony-service #(config)# aaa authentication login default none

Telephony-service #(config)# aaa accounting connection H.323 start-stop radius

Telephony-service #(config)# gw-accounting syslog

Telephony-service #(config)# logging 10.10.10.1


10.10.10.1 is the ip address of syslog server, multiple servers might also be

  specified

Dont forget to rate useful posts.

648
Views
0
Helpful
3
Replies
CreatePlease to create content