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VIP Super Bronze

Cisco TSP with CCM 6.1.2 *ERROR* Provider open failed

Hi,

I am trying to use TSP for outlook with ccm 6.1.2. However I get the erros below.

I have done the following:

1.Installed TSP plugin and tapi wave driver

2.configure TFTP IP under TSP config

3. Restarted CTI manager

4. Ensure owner user id is set for user.

5. Associated user to an IP phone

6. selected Primary extension for user

7. No firewall is turned on on User PC..

8. Can ping callmanager from user pc

06/09/2008 17:54:43.067 CiscoTSP001.tsp| CQBEHelperBase::ProviderOpen() *ERROR* Provider open failed. result=-1932787595|<LVL::Error><MASK::0001>

06/09/2008 17:55:25.497 CiscoTSP001.tsp| CQBEHelperBase::ProviderOpen() *ERROR* Provider open failed. result=-1932787595|<LVL::Error><MASK::0001>

06/09/2008 17:56:48.039 CiscoTSP001.tsp| CQBEHelperBase::ProviderOpen() *ERROR* Provider open failed. result=-1932787595|<LVL::Error><MASK::0001>

06/09/2008 17:57:33.881 CiscoTSP001.tsp| CQBEHelperBase::ProviderOpen() *ERROR* Provider open failed. result=-1932787595|<LVL::Error><MASK::0001>

06/09/2008 17:59:13.684 CiscoTSP001.tsp| CQBEHelperBase::ProviderOpen() *ERROR* Provider open failed. result=-1932787595|<LVL::Error><MASK::0001>

06/09/2008 18:00:02.077 CiscoTSP001.tsp| CQBEHelperBase::ProviderOpen() *ERROR* Provider open failed. result=-1932787595|<LVL::Error><MASK::0001>

06/09/2008 18:01:23.484 CiscoTSP001.tsp| CQBEHelperBase::ProviderOpen() *ERROR* Provider open failed. result=-1932787595|<LVL::Error><MASK::0001>

06/09/2008 18:01:55.740 CiscoTSP001.tsp| CQBEHelperBase::ProviderOpen() *ERROR* Provider open failed. result=-1932787595|<LVL::Error><MASK::0001>

06/09/2008 18:03:28.223 CiscoTSP001.tsp| CQBEHelperBase::ProviderOpen() *ERROR* Provider open failed. result=-1932787595|<LVL::Error><MASK::0001>

06/09/2008 18:04:03.514 CiscoTSP001.tsp| CQBEHelperBase::ProviderOpen() *ERROR* Provider open failed. result=-1932787595|<LVL::Error><MASK::0001>

06/09/2008 18:05:24.020 CiscoTSP001.tsp| CQBEHelperBase::ProviderOpen() *ERROR* Provider open failed. result=-1932787595|<LVL::Error><MASK::0001>

06/09/2008 18:06:09.275 CiscoTSP001.tsp| CQBEHelperBase::ProviderOpen() *ERROR* Provider open failed. result=-1932787595|<LVL::Error><MASK::0001>

06/09/2008 18:07:41.628 CiscoTSP001.tsp| CQBEHelperBase::ProviderOpen() *ERROR* Provider open failed. result=-1932787595|<LVL::Error><MASK::0001>

06/09/2008 18:08:27.904 CiscoTSP001.tsp| CQBEHelperBase::ProviderOpen() *ERROR* Provider open failed. result=-1932787595|<LVL::Error><MASK::0001>

06/09/2008 18:09:40.288 CiscoTSP001.tsp| CQBEHelperBase::ProviderOpen() *ERROR* Provider open failed. result=-1932787595|<LVL::Error><MASK::0001>

06/09/2008 18:10:11.633 CiscoTSP001.tsp| CQBEHelperBase::ProviderOpen() *ERROR* Provider open failed. result=-1932787595|<LVL::Error><MASK::0001>

Please what else can I check

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11 REPLIES
Silver

Re: Cisco TSP with CCM 6.1.2 *ERROR* Provider open failed

You should configure CTI Manager (check if is it enabled) IP address instead TFTP and add user to CTI Enabled group.

--

regards,

PK

VIP Super Bronze

Re: Cisco TSP with CCM 6.1.2 *ERROR* Provider open failed

Pklos,

I have CTI manager IP configured, but Under security tab in TSP Config, I have the TFTP IP configured too.

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
Silver

Re: Cisco TSP with CCM 6.1.2 *ERROR* Provider open failed

Did you try to turn off security?

VIP Super Bronze

Re: Cisco TSP with CCM 6.1.2 *ERROR* Provider open failed

where will I do that, I am not sure its enabled. Can you point me to where this can be checked

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
Silver

Re: Cisco TSP with CCM 6.1.2 *ERROR* Provider open failed

Please upload screenshots of you TSP configuration.

VIP Super Bronze

Re: Cisco TSP with CCM 6.1.2 *ERROR* Provider open failed

Attached is the tsp config.

Thanks for your help

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
Community Member

Re: Cisco TSP with CCM 6.1.2 *ERROR* Provider open failed

I've been trying to get this thing resolved too. Same version, same exact problem. Anyone?

Silver

Re: Cisco TSP with CCM 6.1.2 *ERROR* Provider open failed

Can you telnet from your workstation to callmanager 2748 port?

VIP Super Bronze

Re: Cisco TSP with CCM 6.1.2 *ERROR* Provider open failed

Hi,

Port 2748 opens wehn I did the telnet.

Attached is a screen shot

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
Silver

Re: Cisco TSP with CCM 6.1.2 *ERROR* Provider open failed

Strange, maybe you're hitting bug CSCso80785?

VIP Super Bronze

Re: Cisco TSP with CCM 6.1.2 *ERROR* Provider open failed

OK,

Just checked the bug out now and its still open.

Thanks for youe help..will keep an eye on it

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
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