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Cisco UC520 Upgrade

Hi,

i have a UC520، and it show the below error:

"Oct  6 09:47:31.695: %SCHED-2-EDISMSCRIT: Critical/high priority process VTSP may not dismiss. -Process= "VTSP", ipl= 0, pid= 236,  -Traceback= 0x80E728F8 0x8209D2D8 0x80E5ACA0 0x80E8BFD0 0x80E8A9E8 0x80E8BAF0 0x8213A018 0x8213A278 0x8213A628 0x8213131C 0x82132600 0x80B47F24 0x80851530 0x80859A04 0x82DB8848 0x82DB8FB0"

And i was read the error related to bug, and the upgrade is the solution of this bug, so we will go into upgrade, does i need to upgrade the whole package like below link :

https://supportforums.cisco.com/docs/DOC-10315

or i can just upgrade the IOS? and if i will upgrade the IOS deos it affect the system Cisco Unity Express.

The Second question,if i need to upgrade the whole package,  does the upgrade need license?

the Licence on my UC500 like below:

sh license feature

Feature name             Enforcement  Evaluation  Clear Allowed  Enabled

uc500-16u-upgrade        yes          yes         no             no  

uc500-32u-upgrade        yes          yes         no             no  

uc500-24u-to-48u-upgrade yes          yes         no             no  

uc500-48u-upgrade        yes          yes         no             no  

uc500-48u-to-64u-upgrade yes          yes         no             no  

sh platform software license

Upgrade license              : uc500-48u-to-64u-upgrade

License status               : Not in Use

License UDI                  : UC520-48U-T/E/F-K9:FHK1350F06G

Maximum User Licenses        : 56

Used User Licenses           : 38

Available User Licenses      : 18

Everyone's tags (2)
1 ACCEPTED SOLUTION

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Hall of Fame Super Gold

Cisco UC520 Upgrade

IOS update does not affect Unity Express, and does not affect license.

2 REPLIES
Hall of Fame Super Gold

Cisco UC520 Upgrade

IOS update does not affect Unity Express, and does not affect license.

Cisco UC520 Upgrade

So if i upgrade to the "uc500-advipservicesk9-mz.151-4.M6" IOS this will upgrade the CME, and it may solve this Error.

but if i will upgrade the whole UC500 does this require license?

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