Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

Cisco UCCX NIC card supported

Did anyone know is the NIC card below is supported for Cisco UCCX agent voice recording?

1. Broadcom Netxtreme 57xx Gigabit Controller

2. Realtek PCIe GBE Family Controller

thank you.

1 ACCEPTED SOLUTION

Accepted Solutions

Cisco UCCX NIC card supported

Have a look at this writeup, it has a nice test procedure you can follow to determine if your NIC will work in the UCCX environment for silent monitoring.

http://www.cisco.com/en/US/products/sw/custcosw/ps427/products_tech_note09186a00801f42f9.shtml

"During extensive internal testing Cisco identified that some Ethernet NIC card drivers available are not capable of pre-processing Ethernet frames that have an IP packet encapsulated in a VLAN frame. The NIC card driver discards the Ethernet frame altogether if the IP packet is encapsulated in an 802.1Q frame. Some vendors can provide a configuration setting that allows their NIC card driver to forward VLAN traffic to the TCP/IP stack."

"If an agent desktop NIC card driver discards VLAN traffic, the silent monitor subsystem on that desktop is not able to collect and forward voice packets to the supervisor workstation and silent monitor does not function properly. Cisco has developed a procedure to determine whether a particular Ethernet NIC card driver works with CTI OS Silent Monitor. The procedure is described in the Test Procedure section."

4 REPLIES
Community Member

Cisco UCCX NIC card supported

Did you ever get any information for your Realtek PCIe GBE Family Controller?

I am having the same problem.

Thanks

Cisco UCCX NIC card supported

Have a look at this writeup, it has a nice test procedure you can follow to determine if your NIC will work in the UCCX environment for silent monitoring.

http://www.cisco.com/en/US/products/sw/custcosw/ps427/products_tech_note09186a00801f42f9.shtml

"During extensive internal testing Cisco identified that some Ethernet NIC card drivers available are not capable of pre-processing Ethernet frames that have an IP packet encapsulated in a VLAN frame. The NIC card driver discards the Ethernet frame altogether if the IP packet is encapsulated in an 802.1Q frame. Some vendors can provide a configuration setting that allows their NIC card driver to forward VLAN traffic to the TCP/IP stack."

"If an agent desktop NIC card driver discards VLAN traffic, the silent monitor subsystem on that desktop is not able to collect and forward voice packets to the supervisor workstation and silent monitor does not function properly. Cisco has developed a procedure to determine whether a particular Ethernet NIC card driver works with CTI OS Silent Monitor. The procedure is described in the Test Procedure section."

Community Member

Re: Cisco UCCX NIC card supported

Hi richdog,

So sad, I also failed to do it due to this kind of nic is not supported by Cisco monitoring.

Sent from Cisco Technical Support iPhone App

Re: Cisco UCCX NIC card supported

The original NIC's we used didnt work either so I went down to Best Buy and bought a few 8 dollar network cards that were so dumb they didnt understand what dot1q was and they worked like a champ.

1215
Views
0
Helpful
4
Replies
CreatePlease to create content