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Cisco UCCX VOIP Monitoring Issue

Hi there,

We got a customer with Cisco CUCM 8.5 and UCCX 8.5. We have configured SPAN Port VOIP Monitoring for Agent/Supervisor. When Agent is talking, the Supervisor can click on button to hear the conversation. It takes 5 or 6 seconds till we hear the agent conversation.

I hope someone got any idea why it's taking 5 or 6 seconds till we hear the actual voice.

Thanks.

Regards,

Ysana

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