07-31-2009 10:48 AM - edited 03-15-2019 07:10 PM
This is a strange issue and need guidance on how I can troubleshoot this issue.
I enabled CDR Analysis and Reporting capabilities on Cisco UCM 5.1.
It has collected call details and reports like seeing call activity for a particular directory number for over a year.
Now it won't generate any new reports.
It generates "Error Code: 10021 - There are no matching records"
I haven't logged in for 3 months, so I don't know what the issue could be.
Is there something I can do and look at to fix this problem?
Thank you!
07-31-2009 10:57 AM
07-31-2009 11:19 AM
Thanks for reply Michael.
How do I obtain the CAR scheduler logos?
Thank you!
08-03-2009 02:47 AM
Hi,
I had this issue last week, it was caused by too many CDR's.
You can check CAR -> System -> Database -> Manual Purge -> Table information.
If you count all these, you should not exceed 2 million records.
I did exceed this and altered the System -> Database Automatic Purge -> Min Age, which solved the issue.
Angelique
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide