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Cisco UCM with Third Party Contact Center Solution

Hi all, hope everyone is well.

Anyone out there running Cisco UCM with a third party contact center solution ? would love to hear your experience on this subject.

 

Thanks in advance !!

Danny

 

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Hall of Fame Super Silver

I have not heard of any

I have not heard of any sucessful stories, which vendor are you considering and what would you not go with UCCE/UCCX?

I used to work for Rockwell (Aspect today) which attempted to integrate their Business Contact Solution with CUCM (back on 3.3) and it worked OK for low volume calls, but never had any customer adoption.

I have not heard of any other known ACD vendors integrating with CUCM.

Chris

 

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