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New Member

Cisco Unified Attendant Console Business Edition upgrade to Cisco Unified Attendant Console Advanced Version 10.5

Cust at CUAC-BE. PUT shows entitlement to go to Advanced AC 10.5. Is there a seamless upgrade path, or is this a rebuild? I have looked at the install and admin guide but don’t see this detailed. http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cucmac/cuaca/10_5_1/install_admin_guide/CUACA1051WAG.pdf

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New Member

The customer is entitled to

The customer is entitled to the upgrade to Advanced 10.5 with valid UCSS. The upgrade may be done over the top of the existing installation. If they are moving from a fairly old version of CUAC-BE, or if they are moving to a VM, you may need to refresh the hardware specs.

New Member

Thank you. Can you point me

Thank you. Can you point me towards documentation that describes the process please?

New Member

Appendix F in the doc

New Member

Hi Mawindha,I tried to

Hi Mawindha,

I tried to dowloand the upgrade with the PUT, but the tool send me this message: there are no upgrade products matching the current selection

 

 

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