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New Member

Cisco Unified Call Manager 8.6 with IP Phone 9971

Is CIsco Unified Call Manager 8.6 able to work with 9971 IP Phone.? I am tried to add IP Phone 9971 with Call manager 8.6 using Manual and Auto Mode, Phone was registered with call manager but when i saw information of phone on Phone display. There mention Last update failed. How can i Update phone and How can i configure IP Phone with Cisco Call manager Properly ?

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Cisco Unified Call Manager 8.6 with IP Phone 9971

What exactly is the problem with the phone? The "update failed" message can occur because the firmware on the system is too old for the phone - but it shouldn't stop the phone working.

GTG

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Please rate all helpful posts.
25 REPLIES

Cisco Unified Call Manager 8.6 with IP Phone 9971

What exactly is the problem with the phone? The "update failed" message can occur because the firmware on the system is too old for the phone - but it shouldn't stop the phone working.

GTG

Please rate all helpful posts.

Please rate all helpful posts.
New Member

Cisco Unified Call Manager 8.6 with IP Phone 9971

Thanks for Quick Repsposne Gordon Ross

you are right Phones are working, How can i Update Firmware Gorden ?
Can i use external USB for video calling ?
Because When i connected USB cable with USB port of 9971 IP Phone then show message on IP Dispaly " Microsoft camera detected but Disable by Administrator  "  How can i Enable this Option ?

Cisco Unified Call Manager 8.6 with IP Phone 9971

The latest phone firmware is on Ciscos web site (But you'll need some form of support contract to get it, I believe.)

According to

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/9971_9951_8961/9_0/english/user_guide/P567_BK_869D0657_00_userguide-8961-9951-9971_chapter_0110.html#P567_RF_P3AD2230_00

you can't use third-party cameras with the 99xx phones.

GTG

Please rate all helpful posts.

Please rate all helpful posts.
New Member

Cisco Unified Call Manager 8.6 with IP Phone 9971

Thanks Again Gordon

when i checked status of my IP Phone then i received theses messages

Status Message Display Window

  • Update Reject: HW Compat failure. Must use 9.3(2) or later release on this phone.
  • VPN Error: VPN is not configured
  • SEP189C3 C3.cnf.xml.sgn(HTTP)

How cansolve these error ?

When i tried to download 9.X or 10.X received " service contract required"
How can i solve this issue also ?

Re: Cisco Unified Call Manager 8.6 with IP Phone 9971

If you're trying to download 10.x, it sounds like you're trying to download CallManager, rather than the device firmware. The latest firmware for the 9971 is 9.4(1)

To get the device firmware, go Dowloads -> Products -> Collaboration Endpoints -> IP Phones -> Cisco Unified IP Phone 9900 Series - > 9971 -> SIP Software

Direct link:

http://software.cisco.com/download/release.html?mdfid=282749264&flowid=46245&softwareid=282074288&release=9.4%281%29&relind=AVAILABLE&rellifecycle=&reltype=latest

You can ignore those other two errors. They're not really errors, just notices.

GTG

Please rate all helpful posts.

Please rate all helpful posts.
New Member

Re: Cisco Unified Call Manager 8.6 with IP Phone 9971

Thanks again Gordon,

I try to upgrade firmware using this method because i have one system is using as  CUCM 8.6 and TFTP server. Now i have latest firmware of 9971 IP Phone, How can i upgrade firmware ?   

                                I downloaded 9.4(1) using this link

http://software.cisco.com/download/release.html?mdfid=282749264&flowid=46245&softwareid=282074288&release=9.4(1)&relind=AVAILABLE&rellifecycle=&reltype=latest

How can i upgrade IP Phone Now ? i have these new Firmware files. i tried to Upgrade but not Successed. I send you screenshot of that error that i received using upgrade  

This is my recent version

VIP Purple

Re: Cisco Unified Call Manager 8.6 with IP Phone 9971

Hi Waqas,

it seems the file which u have downloaded is corrupt.after u download the file, verify the checksum .it should be 1e8f68d89e07238355e0608d3ffbf357.

the same can done by downloading FastSum utility from google.com

Unzip the files and upload all of them one by one.there is no need of copying them on DVD.You can use transfer protocol SFTP by using freeftpd software and upload them on servers.Use  directory as /

retstart the tftp service after uplaoded successfully.

regds,

aman

New Member

Re: Cisco Unified Call Manager 8.6 with IP Phone 9971

Thanks Aman,

                      I tried to do same method that you wrote but not successeded. i download an other file from cisco Website   cmterm-9971.9-4-1-9.cop.sgn  37.5 MB and upload using this method

   File Successfully Upload.            

after  Log in to Cisco Unified Serviceability web page.

Under the Tools menu, select Control Center - Feature Services.

Select the Cisco Tftp service, and click the Restart button.

when i go

  Log in to the Cisco Unified CM Administration web page.

  Under the Device menu, select Device Settings > Device Defaults.

Firmware not upgrade.

How can i upgrade Firmware of Cisco IP Phone 9971 ?

Second thing, Can we upgrade Firmware using USB Drive ?

Amen i forget to buy Cisco camera, Now When i plug Microsoft USB based camera then receive message " Microsoft camera has been detected but disable by administrator "

  can you tell me How can i enable this camera ? Because  i make order for cisco camera but it take 4 to 6 week and i need to finish this task soon, Please give me a solution about this also.

Thanks, waqas

                      

VIP Purple

Re: Cisco Unified Call Manager 8.6 with IP Phone 9971

Hi Waqas,

you can upgrade one of the 9971 IP phones first .after u upload the firmware , u need to restart the tftp service.

u can refer this DOC to upgrade one of the phone. you need to configure the new firmware under Phone Load Name option.

http://www.cisco.com/en/US/products/hw/phones/ps379/products_tech_note09186a0080a277a3.shtml

So, u need to enter sip9971.9-4-1-9

I am attaching snapshot of unzipped firmware.

Never tried with USB drive.

regds,

aman

New Member

Re: Cisco Unified Call Manager 8.6 with IP Phone 9971

Thanks again Aman, 

I downloaed Same File (cmterm-9971.9-4-1-9_REL.zip) from Cisco website. After Unzip i burn a CD and burn these 6 file. But when i try to upload these files give me this error. currepted file
Please help me How can i upload thes files ? And How can i put directory Because  my CUCM and TFTP server is same PC.

VIP Purple

Re: Cisco Unified Call Manager 8.6 with IP Phone 9971

Hi Waqas,

Do not burn them on DVD. Unzip and  Simply upload them one by one using SFTP protocol.

u can download freeftpd software and directroty as /

regds,

aman

New Member

Re: Cisco Unified Call Manager 8.6 with IP Phone 9971

Hello Aman,

                  Thanks  Dear you quick response,

I can upload Files using this way but after uploaded. I restaed TFTP services and when i check status of Firmware, then not updated.

 

I am new user and don't have experince about this. please tell me tell bit brief
thanks, waqas

VIP Purple

Re: Cisco Unified Call Manager 8.6 with IP Phone 9971

Hi Waqas,

Please check whether all files have been uploaded successfully or not.

Enter the starting name of each file and then, find.

else from CLI of server, where the files have been uploaded , use command

file list tftp *

regds,

aman

New Member

Re: Cisco Unified Call Manager 8.6 with IP Phone 9971

Dear Amanso,

                      Now i configured both IP Phone 9971 with CUCM 8.6 But unable make Vedio call. I can call like audio but not vedio. Can you tell me what i need to do on IP Phone and CUCM for Vedio call ? 

New Member

Cisco Unified Call Manager 8.6 with IP Phone 9971

Hello Waqas,

The following document will be helpful in understanding the configuration to make video calls:

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/9971_9951_8961/8_0/english/admin/guide/9971cam.html#wp1088018

Basically you need to enable the following under CUCM Product Specific Config:

VIP Purple

Cisco Unified Call Manager 8.6 with IP Phone 9971

Hi Waqas,

As suggested by Sambit, enable Video capabilities under Product Specific Configuration Layout.

regds,

aman

New Member

Cisco Unified Call Manager 8.6 with IP Phone 9971

Thanks Sambit and Amanso,

                                          I did all what you show me but not able to make a vedio call. I made all confiuration that mention in this link

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/9971_9951_8961/8_0/english/admin/guide/9971cam.html#wp1088018

On IP Phone and CUCM 8.6 But not able to received Vedio call.

VIP Purple

Cisco Unified Call Manager 8.6 with IP Phone 9971

Hi Waqas,

are both sides 9971 IP phones ?

regds,

aman

VIP Purple

Cisco Unified Call Manager 8.6 with IP Phone 9971

Hi Waqas,

this could be the issue

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/9971_9951_8961/firmware/9_4_1/english/release_notes/P567_BK_84CD4C2B_00_8961_9951_71-release-notes-9_4_1.pdf

Cisco Unified IP Phones 9951 and 9971 one-way video calls

Because of limitations in the H.264 video signaling standards, Cisco Unified IP Phones 9951 and 9971 may

not correctly display video that is received from devices supporting resolutions greater than 640 x 480. In this

case, the user sees a black video screen.

To ensure that video from such devices displays properly on the IP phone, configure high definition phones

and Cisco Unified IP Phones 8961, 9951, and 9971 into different call regions and limit the video bandwidth

to 384 kb/s when calling between regions.

regds,

aman

New Member

Cisco Unified Call Manager 8.6 with IP Phone 9971

Thanks your reply Aman,

                                      Both sides are 9971 IP Phones, Actually i want test these IP Phone in our lab that's why i just create a small network like this

I can make Audio call but vedio Call. Please Tell me where i am wrong and what i need to do make video call ?

Thanks Waqas Hussain

New Member

Cisco Unified Call Manager 8.6 with IP Phone 9971

Also please let us know, if the video camera is detected by the devices.

Also what is exactly happening? Is there a blank video on the screen or its just an audio call and never switches to video.

New Member

Cisco Unified Call Manager 8.6 with IP Phone 9971

Thanks Sambit,

                        Video camera detected only on IP Phone when i want to see self-veiw or accessories But when i make video call never switches to video.

Thanks Waqas Hussain

New Member

Cisco Unified Call Manager 8.6 with IP Phone 9971

Can you please check if the camera is enabled:

Please navigate on the phone:

Settings >> Accessories >> Video Camera >> Setup

Regards

Sam

Please rate all helpful posts.

New Member

Re: Cisco Unified Call Manager 8.6 with IP Phone 9971

Thanks Sambit,                        

                       After your Help i am able to see video and make a video call using IP Phone 9971. I have Active Load sip9971.9-3-2-10 i want to update sip9971.9.4-1-9 . Can you tell me How can i upgrade my Phone firmware ?  I already Download this Firmware But unable to upgrade.

Thanks

Message was edited by: waqas hussain

VIP Purple

Re: Cisco Unified Call Manager 8.6 with IP Phone 9971

Hi Waqas,

You can refer the READ ME for the required firmware.

http://www.cisco.com/web/software/282074288/106919/cmterm-9971.9-4-1-9-readme.html

You need to upload the firmware in all servers in a cluster. After it is done, u need to retstart the TFTP service.

you can download

http://software.cisco.com/download/release.html?mdfid=282749264&flowid=46245&softwareid=282074288&release=9.4(1)&relind=AVAILABLE&rellifecycle=&reltype=latest

regds,

aman

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