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Cisco Unified CCX Historical Reports with Windows 8

Hello,

Our entreprise has changed this week our OS Windows XP to Windows 8.1.

But, when I install Cisco Unified CCX Historical Reports, I have a problem of compatibility, and I can’t install this software.

I can see that Cisco Unified CCX Historical Reports is end of life with Windows 8.

I would like know if another software able to do reports for our calling centers (numbers of calling receive, missed calls, etc.)?

Cisco Unified CCX Historical Reports actual vesion: 8.0(2.0)

Cisco CCX version 8.0.2

Call Manager version 7.1

Thanks,

Kévin L.

  • IP Telephony
3 REPLIES

Cisco Unified CCX Historical Reports with Windows 8

Do you mean like a third party solution?  If so, there's many to choose from; just be sure to interview them and ask for a demo before you buy.  I'm sure the SMSI folks will reply to this thread. 

Anthony Holloway

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Anthony Holloway Please use the star ratings to help drive great content to the top of searches.

Cisco Unified CCX Historical Reports with Windows 8

Hi Anthony,

Thanks for your answer.

Yes, i'm searching for a third party solution.

Would you please give me examples for that softwares?

Thanks,

Kévin L.

Cisco Unified CCX Historical Reports with Windows 8

I don't have any, as I've never used one.  Good luck.

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.

Anthony Holloway Please use the star ratings to help drive great content to the top of searches.
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