Cisco Unified Contact Center/IP IVR Question

[internet_pratama]

Dear All,

We are newbe in Cisco IP Telephony. Currently our company want deploy Cisco IP telephony using 2 server MCS7825.

Server MCS7825 come with software version CUCM 8.5.1, at 6 June 2012 we installed 2 server MCS7825 with cluster configuration (1 server as publisher and 1 server as subscriber).

At 7 June 2012, we receive CCX-85-CMBUNDEL-K9 (CCX 8.5.5 Seat CCX ENH CM Bundle - Available only for new CM) that contain DVD Cisco Unified Contact Center Express / IP IVR version 8.5.1.

Our question:

- For use Cisco Unified Contact Center Express/ IP IVR,  Are we need another hardware to install Cisco Unified Contact Center Express / IP IVR or we can use server MCS7825 (publisher)?

- If we can use MCS7825 (publisher) that already have CUCM 8.5.1 installed, how to install Cisco Unified Contact Center Express/ IP IVR without destory CUCM 8.5.1 in MCS7825?

We hope you can give us information about it.

Thanks For Your Attention

[anchoudh · Accepted solution]

Hi,

Yes, you need a saperate hardware to Install UCCX 8.5 version.

CUCM and UCCX can not be installed as a co-resedential model on MCS hardwares.

Please refer the below link on the supported hardwares for UCCX 8.5 installs.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

Hope it helps,

Anand

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