Although the Cisco Unified IP Phones 7960G and 7940G support similar features, each phone model can implement these features differently. Modify phone button templates to assign features to phone buttons and to customize features for a phone model.
Ideally, you modify templates before registering phones on the network. In this way, you can access customized phone button template options from Cisco Unified CallManager Administration during registration.
To modify a phone button template, choose Device > Device Settings> Phone Button Template from Cisco Unified CallManager Administration. To assign a phone button template to a phone, use the Phone Button template field in the Cisco Unified CallManager Administration Phone Configuration page. Refer to Cisco Unified CallManager Administration Guide and Cisco Unified CallManager System Guide for more information.
The number of buttons and features that you can customize varies based upon Cisco Unified IP Phone model. Familiarize yourself with the configuration options described in Table 5-2. "
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...