cisco unified video advantage is not connected to any phone

[Abdo Ahmed Saleh Al-Kaf]

Hi all

I get this message "cisco unified video advantage is not connected to any phone"

I enable the video capability and I changed my phone vlan to data vlan "my PC and Phone in the same vlan"The strange thing is IP Communicator is work fine, but still no connection between cuva and my phone.

I have CM 7, phone 7970, VT Camera iii and software cuva v2.1.1

Please guide me to sort out this issue.

Thanks

Kaff

[phooghen]

If I remember well, CUVA requires CDP to be enabled.

Is CDP enabled on the Switch ?

Pierre.

[Maciej Karpinski]

Check that the PC is connected to the switchport on the phone.

[Abdo Ahmed Saleh Al-Kaf]

Appreciated your help,

CDP is enable in switch

The PC is connected to the PCport in the Phone. Yes and I already install IP communicator on PC is working fine

Thanks

Akaff

[Maciej Karpinski]

What OS do you have on the PC?

[Abdo Ahmed Saleh Al-Kaf]

Win XP.

[Rob Pyke]

Kaff,

Dunno if you got it working but check the phone configuration.  Under Product Specific Configuration Layout make sure Video Capabilities is set to Enabled.

Regards,

Rob

[phooghen · Accepted solution]

You can also try:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080232626.shtml

Pierre.

[Abdo Ahmed Saleh Al-Kaf]

Thank you all,

I thank this version software cuva v2.1.1 not support XP after I upgrade to win 7 it's working fine.

Thank you to everyone try to help me.

akaff