Cisco Unified WFO Monitoring and Recording configuration
2 of our agent computers were replaced and we just discovered that their calls are no longer being recorded. I've re-installed the WFO app on the new PC but how/where do I configure it to point to the call recording server? Thanks for any help.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...