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New Member

Cisco Unified WFO Monitoring and Recording configuration

Hello-

2 of our agent computers were replaced and we just discovered that their calls are no longer being recorded. I've re-installed the WFO app on the new PC but how/where do I configure it to point to the call recording server? Thanks for any help.

 

-Marcus

2 REPLIES

Are you doing network

Are you doing network recording or using the Span to PC configuration?

New Member

Hi- i believe its network. we

Hi-

 

i believe its network. we're using a windows2k8 box as a call recording server

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