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Cisco unifoed express and call centre functionality

A design question, what would be the best way to add call centre functionality to a CUE, i have a client with 70 extensions on CUE and require 10 agents on acd functionality with a stats pack. Is there any way to do this without upgrading to callmanager with IPCC.

5 REPLIES
New Member

Re: Cisco unifoed express and call centre functionality

I asume you use CUCME for call control? Since CME4.2 you can integrate to IPCCX5 without CCM.

Else you might use B-ACD tcl..

Hall of Fame Super Gold

Re: Cisco unifoed express and call centre functionality

As the other post suggested, b-acd/aa on the cme is adequate for a call center. You will have all needed featurs, plus the statistics, etc..

New Member

Re: Cisco unifoed express and call centre functionality

Hi,

can i use the B-ACD as follow:

whne some calls from outside it hears, please enter the extension you want or 0 for operator.

i know i can do this with the legacy tcl script...

Good day

Hall of Fame Super Gold

Re: Cisco unifoed express and call centre functionality

What is "legacy" ?

If you want an improved b-acd/aa version that does more things that standard, I keep the "PL2" branch at:

http://pbevila.fastmail.fm/public/app-b-acd-aa-2.1.2.2-pl2.tcl

New Member

Re: Cisco unifoed express and call centre functionality

Hi,

i meant old aa: its-CISCO.2.0.1.0.tcl;

thanks for your help.

Good day

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