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Community Member

Cisco Unity 3.1(5) Voicemail "service unavailable" phone error

Hello all:

I am relatively new to the VoIP phone system scene so please forgive any ignorance on my part.  I have a user whom is setup correctly in the unity subscriber system and has a working phone.  However whenever they try to access their voicemail it says that the service is unavailable.  Any pointers are greatly appreciated as the manual is not very helpful.

Thanks!

2 REPLIES
Community Member

Re: Cisco Unity 3.1(5) Voicemail "service unavailable" phone err

Hi Sean,

Is this when the user presses the messages button on the phone or after they have entered their Unity PIN?  Unity 3.1(5) is also an extremely out of date release (around 8 years).  If you could post exactly what the message is that you hear we can help further.

Many thanks.


Karl

Community Member

Re: Cisco Unity 3.1(5) Voicemail "service unavailable" phone err

Karl,

The exact message is as follows:

"Sorry, this system is temporarily unable to complete your call.  Please try again later.  Goodbye."

Thanks for the quick response!

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