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Cisco Unity 5.0(1) MWI not turning ON after logged out and reloggin

Hi Team,

I requesting to your kindly Help us for resolving the Cisco Unity MWI

related issues.

We have Cisco Unity Version 5.0(1)

Cisco Call manager 6.1 (1 publisher and 1 subscriber)

We facing this issue after upgrading call manager from 5.X to 6.X.

The Issues are:

1.MWI turning ON ,only if there is no voice mail in the subscriber INBOX.

2.MWI not turning ON ,after logout and relogin in to CISCO IP Phone.

(Eg:Before Logout MWI status is ON.Without reading the Voice mail,we logging out

and relogin ,But MWI Status is remain in OFF status).

We noticed the below points:

1.MWI turning ON ,if we manually resynchronizing MWI using UTIM.

2.Via Dialing the MWI ON/OFF ,MWI working fine.

We done the below activities:

1.Installed latest Server Update wizard.

2.Installed Latest Unity Patch (E73) the permission Wizard.

4.Verified the DBWalker,not generated any errors.

5.Verified the Integratin (UTIM) and tested servers and ports.

6.Allocated some ports specifically for MWI Dial out.

7.Verified the partition and CSS.

We are using 4 digit numbering plan in CCM ,But in Unity we configured 8 digit as

Subscriber extension.(4 digit site code and 4 digit extension number).

we have 2 different sites with same series (last 4 digit) of DID .

And we are using extra 4 digit access code for site to site reachability.

(eg:site A extn:5714-4444(USER A) and site B extn:5213-4444(USER B)).

Site code wimplimented through translation pattern.

Both site have common Unity Server.For unique identification

we using 8 digit numbering as subscriber extension,

But in CCM IP Phone have only 4 digits.

We tested by creating a subscriber in Unity with 4 digit extension and

MWI is working fine .

If it is in 8 digit extension problem then how MWI turning ON when it

recieve first voice mail.(Subscriber inbox empty situation).And

how MWI turning on,when we doing manual synchronization of MWI via UTIM.

Kindly please let me know your experience for resolving these issues.

Thanks in advance


Community Member

Re: Cisco Unity 5.0(1) MWI not turning ON after logged out and r


Any body face this type of MWI issues.



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