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Cisco Unity 7.0 Caller Input

Hello Experts,

I am trying to configure caller input for a subscriber on Unity version 7.0. I need to send calls to a cell phone when caller press option 1 or 2. Both the options have different cell phones. I configured DNs on CM and forwarded calls to cell phone. The issue here is that when I try to configure option 1 and 2 under caller input for this subscriber, both the options default to same number. For example, when I configure option 1 to Alternate contact number of 4000, this works. But when I configure Option 2 to Alternate contact number of 4003, the first option also changes to 4003. This is very strange. I also tried doing this for another subscriber, same result. I even tried using Bulk edit utility. It runs without any error but the result is still the same, it will only take one Alternate contact number i.e either 4000 or 4003.

Any help is really appreciated

thanks and regards

OJ           

2 ACCEPTED SOLUTIONS

Accepted Solutions
Cisco Employee

Re: Cisco Unity 7.0 Caller Input

Use another call handler to route the calls under the caller input, attempt transfer to and configure the transfer option under the call handler to call whatever DN you want

Sent from Cisco Technical Support iPad App

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Hall of Fame Super Red

Cisco Unity 7.0 Caller Input

Hi OJ<

I believe this is working as designed. You will see in these Unity

notes that the reference is always to a "single" Alternate Contact #

rather tham "Multiple" Alternate Contact #'s. See below

Enabling Callers to Transfer From Subscriber Greetings to an Alternate Contact Number

As a convenience to callers, you can set up Cisco Unity so that callers  can transfer to an alternate contact number by pressing a key during the  greetings for a particular subscriber or a group of subscribers. An  alternate contact number can be the extension for an operator or another  subscriber (such as a supervisor or coworker), or any other number  where the subscriber or another person can be reached.

You can use the Cisco Unity Administrator or the Bulk Edit utility to  specify the key that callers press to transfer and the number that they  transfer to. You can specify the same key and alternate contact number  for multiple subscribers, or you can specify a different key and/or  alternate contact number for each subscriber. Subscribers can specify  the alternate contact number by using the Cisco Unity conversation or  the Cisco Unity Assistant. (Note that the option to specify an alternate  contact number appears in the Cisco Unity Assistant regardless of  whether you have specified a key that callers can press to transfer from  the subscriber greeting.) The alternate contact number is limited to  the numbers allowed by the restriction table for transfers that is  associated with the subscriber who specifies it.

When you enable the feature, you may want to specify the key(s) that can  be used to make the transfer and leave the alternate contact number  unspecified, so that subscribers can specify the number themselves.  Until an alternate contact number is specified, Cisco Unity ignores the  key set to transfer the call if callers happen to press it during a  subscriber greeting. Because neither the Cisco Unity conversation nor  the Cisco Unity Assistant indicate the key that you specified to allow  callers to make the transfer, let subscribers know the key so that they  can include the information in their greetings. When transferring a  caller to an alternate contact number, by default Cisco Unity releases  the call to the phone system. Alternatively, you can configure  Cisco Unity to use the subscriber's active transfer rule settings,  including call holding and call screening options.

Do the following "To Enable Callers to Transfer From Subscriber Greetings to an Alternate Contact Number" procedure to enable callers to transfer to an alternate contact number  from a subscriber greeting. You can set up the feature to work for the  greetings for an individual subscriber or for those subscribers who are  associated with a subscriber template. Alternatively, you can use Bulk  Edit to set up the feature for the greetings of multiple subscribers at  once.

To Enable Callers to Transfer From Subscriber Greetings to an Alternate Contact Number


Step 1 In the Cisco Unity Administrator, go to the applicable page:

To modify the template that you will use to create subscriber accounts, go to any Subscribers > Subscriber Template page, and find the template that you want to modify. Then browse to the Caller Input page.

To modify an existing subscriber account, go to any Subscribers > Subscribers page and find the applicable subscriber. Then browse to the Caller Input page.

Step 2 Select a key from the Caller Input Map or from the keypad.

Step 3 In the action section, click Send Caller To and then click Alternate Contact Number.

Step 4 In  the Number to Dial field, enter digits 0 through 9 to specify an  alternate contact number up to 30 digits in length. You can also enter:

, (comma) to insert a one-second pause.

# and * to correspond to the # and * keys on the phone.

Do not use spaces, dashes, or parentheses between digits. Begin with an  access code, if needed to make an external call (for example, 9). For  long-distance numbers, also include 1 and the area code.

Step 5 Indicate whether to lock the key to that action.

Step 6 Click the Save icon.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/administration/guide/ex/5xcusag160e.html#wp1076028

And why they probably came up with this Tech note which relates to the method

Java nicely referenced (+5 Java!)

Transferring a Caller from Voicemail to an External Number in Cisco Unity

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a00801aedf3.shtml

Cheers!

Rob

"When it comes to luck you make your own  " 

- Springsteen

4 REPLIES
Cisco Employee

Re: Cisco Unity 7.0 Caller Input

Use another call handler to route the calls under the caller input, attempt transfer to and configure the transfer option under the call handler to call whatever DN you want

Sent from Cisco Technical Support iPad App

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Cisco Unity 7.0 Caller Input

Is this a known issue?

Sent from Cisco Technical Support iPhone App

Hall of Fame Super Red

Cisco Unity 7.0 Caller Input

Hi OJ<

I believe this is working as designed. You will see in these Unity

notes that the reference is always to a "single" Alternate Contact #

rather tham "Multiple" Alternate Contact #'s. See below

Enabling Callers to Transfer From Subscriber Greetings to an Alternate Contact Number

As a convenience to callers, you can set up Cisco Unity so that callers  can transfer to an alternate contact number by pressing a key during the  greetings for a particular subscriber or a group of subscribers. An  alternate contact number can be the extension for an operator or another  subscriber (such as a supervisor or coworker), or any other number  where the subscriber or another person can be reached.

You can use the Cisco Unity Administrator or the Bulk Edit utility to  specify the key that callers press to transfer and the number that they  transfer to. You can specify the same key and alternate contact number  for multiple subscribers, or you can specify a different key and/or  alternate contact number for each subscriber. Subscribers can specify  the alternate contact number by using the Cisco Unity conversation or  the Cisco Unity Assistant. (Note that the option to specify an alternate  contact number appears in the Cisco Unity Assistant regardless of  whether you have specified a key that callers can press to transfer from  the subscriber greeting.) The alternate contact number is limited to  the numbers allowed by the restriction table for transfers that is  associated with the subscriber who specifies it.

When you enable the feature, you may want to specify the key(s) that can  be used to make the transfer and leave the alternate contact number  unspecified, so that subscribers can specify the number themselves.  Until an alternate contact number is specified, Cisco Unity ignores the  key set to transfer the call if callers happen to press it during a  subscriber greeting. Because neither the Cisco Unity conversation nor  the Cisco Unity Assistant indicate the key that you specified to allow  callers to make the transfer, let subscribers know the key so that they  can include the information in their greetings. When transferring a  caller to an alternate contact number, by default Cisco Unity releases  the call to the phone system. Alternatively, you can configure  Cisco Unity to use the subscriber's active transfer rule settings,  including call holding and call screening options.

Do the following "To Enable Callers to Transfer From Subscriber Greetings to an Alternate Contact Number" procedure to enable callers to transfer to an alternate contact number  from a subscriber greeting. You can set up the feature to work for the  greetings for an individual subscriber or for those subscribers who are  associated with a subscriber template. Alternatively, you can use Bulk  Edit to set up the feature for the greetings of multiple subscribers at  once.

To Enable Callers to Transfer From Subscriber Greetings to an Alternate Contact Number


Step 1 In the Cisco Unity Administrator, go to the applicable page:

To modify the template that you will use to create subscriber accounts, go to any Subscribers > Subscriber Template page, and find the template that you want to modify. Then browse to the Caller Input page.

To modify an existing subscriber account, go to any Subscribers > Subscribers page and find the applicable subscriber. Then browse to the Caller Input page.

Step 2 Select a key from the Caller Input Map or from the keypad.

Step 3 In the action section, click Send Caller To and then click Alternate Contact Number.

Step 4 In  the Number to Dial field, enter digits 0 through 9 to specify an  alternate contact number up to 30 digits in length. You can also enter:

, (comma) to insert a one-second pause.

# and * to correspond to the # and * keys on the phone.

Do not use spaces, dashes, or parentheses between digits. Begin with an  access code, if needed to make an external call (for example, 9). For  long-distance numbers, also include 1 and the area code.

Step 5 Indicate whether to lock the key to that action.

Step 6 Click the Save icon.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/administration/guide/ex/5xcusag160e.html#wp1076028

And why they probably came up with this Tech note which relates to the method

Java nicely referenced (+5 Java!)

Transferring a Caller from Voicemail to an External Number in Cisco Unity

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a00801aedf3.shtml

Cheers!

Rob

"When it comes to luck you make your own  " 

- Springsteen

New Member

Cisco Unity 7.0 Caller Input

Worked like a charm. Thank you guys

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