Cisco Unity 7 & Use Last (Rather than First) Redirecting Number for Routing Incoming Call.
I just inherited our phone system and man is it out of date!
We are using Unity 7 for Voicemail & Cisco Unified CM Administration System version: 188.8.131.5200-12 for our phone, line, and user setup. Long story short I am facing the following scenario and cannot find a solution.
We setup 10 different extension in the company to correspond with Holidays and Meetings.
3210 - Staff Meeting
3211 Inclement Weather - Building Closed
3218 Inclement Weather - Building Open
3213 4th of July
Our Receptionist needs to be able to select CFwdALL and enter the extension above and have internal and external callers receive the voice message setup for the corresponding Holiday or Meeting.
As it stands right now when Reception extension 5000 sets CFwdALL to 3211 all INTERNAL calls can hear the proper message. External users however only hear the standard voice mail profile for ext. 5000 instead of 3211.
All research I have done points to a setting in Cisco Unity Connection and a setting called Use Last (Rather than First) Redirecting Number for Routing Incoming Call. Due to the fact our System is from the Jurassic Era I cannot find this setting and am unable to upgrade our system for the foreseeable future.
That was in the advanced settings tool, can't recall where it was, but at least you know where to look at.
Other option is to create as many VM profiles as necessary, and hardcode the DN to match the one you're forwarding the call. Then assign each DN his own VM profile which will always send the same number.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...