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CISCO UNITY 8.5 software installation

Hi all,

     I want to install cisco unity but getting failed my 2921router conf i  can ping from all the way.

interface Embedded-Service-Engine0/0

no ip address



interface GigabitEthernet0/0

ip address

duplex auto

speed auto


interface SM1/0

ip unnumbered GigabitEthernet0/0

service-module fail-open

service-module ip address

service-module ip default-gateway


interface SM1/1

description Internal switch interface connected to Service Module

no ip address



ip route SM1/0



service-module sm 1/0 install url

SM_INSTALL-3-INST_SCRIPT_FAIL: Execution of script cue-vm-k9.sme.8.5.1.pkg.install.sre failed, installation aborted

Router#service-module sm1/0 session      

Trying, 2067 ... Open

but nothing opening at all and if i hit enter then this came up

ServicesEngine boot-loader>


Router#service-module sm 1/0 status

Service Module is Cisco SM1/0

Service Module supports session via TTY line 67

Service Module is trying to recover from error

Service Module heartbeat-reset is enabled

Service Module is in fail open

Service Module status is not available

Module resource information:

  CPU Frequency: 1864 MHz

  Memory Size: 2530 MB

  Disk 0 Size: 500107 MB

  Disk 1 Size: 2055 MB

No install/uninstall in progress

Localstore Info - (0 apps)


ANY help

Thanks in Advanc

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