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cisco unity 8 playback problem

dear all

i have cisco unity 8 with callmanager 8 and cisco voice gateway

the problem is when caller calls to unity "opening greeting" wont play anything for caller

i checked port status monitor.everything is fine.. the call will be answered by unity but and the prompt will be played in status monitor but you will hear nothing..the starnge thing is I have configured my call handler so if the caller dials "1" somebody rings..noe accoring that i have nothing to hear but when i press one the mentioned phone will be ringing..


any idea please?

2 REPLIES
Cisco Employee

Re: cisco unity 8 playback problem

Dear Hani,


Most likely this looks like a config issue, especally since the call seems to be transferred fine to the extension when option one is pressed - this shows that the Call Handlers are fine.


Just to be sure of the same, are users able to hear messages played by unity, in the sense are they able to hear any messages at all??? this would help in ruling out a CSS Partition issue.



Regards

Thomas Dominic

P.S. Please rate helpfull posts

Re: cisco unity 8 playback problem

Several thoughts here:

1.  Is the voice gateway MGCP, H323, or SIP?

2.  What codec is the gateway SUPPOSED to be using to talk to Unity?  G711?  G729?

3.  Does it work correctly if you call from an internal phone?

4.  Once you push 1 and the call transfers to the phone (you indicated the phone rings), can you pick up and talk to the caller?

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