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Cisco Unity call handler - transfering call to CCM

<p>Dear Experts,</p>

<p>I have the following scenario.CCM 6.1 with Unity 5.x . There are total of 700 users of IPT but only 200 users for voice messaging.i have only purchased 200 subscriber license in unity.</p>

<p> </p>

<p>Now i am using Unity call handler for my IVR services.For the first 200 users for which have purchsed the unity license are serviced correctly by the unity call handler and transfered to CCM.</p>

<p> </p>

<p>But if i have a user that is not defined in unity as subscriber....how i can i transfer that user to callmanger? bc i have only 200 subscriber license.</p>

<p>What i want to do is " for any unknown call coming to unity IVR ; it should tranfer it to CCM "</p>

<p> </p>

<p>Your input is highly appreciate!!!!</p>

<p> </p>

2 REPLIES
VIP Super Bronze

Re: Cisco Unity call handler - transfering call to CCM

Hi,

I do not beleieve you need to do anything for this to happen. With Unity Audio Text Application (which is what you are using) you should be able to transfer a caller to users even if they are not subscribers in unity.

What problems are you having? Can you also describe your call flow and how the transfer is been done

 

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Hall of Fame Super Red

Re: Cisco Unity call handler - transfering call to CCM

Hi Nouman,

Just to add a note to the good tips from my friend Deji (hey buddy!)


There are a couple of ways to do this. Have a look at the following on how to set up the Call Handler (lock a key to the Caller System Transfer) in Unity to allow callers to Transfer to non-subscribers. By default, Unity will only Transfer to Subscribers;


Setting Up System Transfers


In your organization, you may find that callers want to be able to dial numbers that are not typically listed in directory assistance. For example, subscribers and outsider callers may find it convenient to be able to call Cisco Unity and transfer from the Opening Greeting or another call handler to a lobby extension, conference room extension, or an extension assigned to someone in the organization who is not a Cisco Unity subscriber, such as an employee who is visiting from another site and is using a guest office.


You can route callers to one of two "system transfer" conversations, both of which offer callers the ability to transfer to numbers that are not associated with Cisco Unity subscribers:


You can route callers to either system transfer conversation in several ways, including: Caller System Transfer, This conversation prompts callers to enter the number that they want to transfer to.


By offering a system transfer as a "one-key dialing" option. You can specify either system transfer (on the Caller Input page for any call handler or subscriber greeting) as the action that Cisco Unity performs when a caller presses a particular key during the greeting.


For example, to allow all callers to transfer to a lobby phone, guest office, or a conference room from the Opening Greeting, you could specify that Cisco Unity will offer Caller System Transfers when callers press 3.


Call Management > Call Handlers > Caller Input Page


Action Indicate the action that Cisco Unity performs after a caller presses the corresponding key.


Send Caller To - Cisco Unity sends the call to the destination that you select:


Caller System Transfer - Sends the call to a conversation that allows callers to transfer to a number that they specify. For example, callers may want to dial a lobby or conference room phone that is not associated with a Cisco Unity subscriber. Cisco Unity performs the transfer only when the CS_Default_System_Transfer restriction table permits it.



You could also set up these special clients as Internet Subscribers, which does not require a User License but does allow them to be listed in the directory and to be able to be dialed from the Call Handler:)



Internet Subscribers


http://www.cisco.com/en/US/docs/voice_ip_comm/unity/404/networking/guide/dom/netd300.html')">http://www.cisco.com/en/US/docs/voice_ip_comm/unity/404/networking/guide/dom/netd300.html



Hope this helps!

Rob

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