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Cisco Unity Connection 7.0.1.11000-2 IVR

hi,

I have an IVR prompt in place and it works.It plays greeting like

press 1 for sales inturn hardcoded to 5001

press 2 for presales inturn hardcoded to 5002

press 3 for hr inturn hardcoded to 5003

The Challenge is here , Customer wants to have an option wherein it asks calling party for known extensions like

press 4 for known extensions

If a calling party hits 4 ,then IVR should play greeting like press known extension,then it should listen to the input , then match to that exact extension number.

i tried this in caller input under system call handlers but it did not workout.Its not accepting any wildcard digits.

Can you guys guide me here out pls..

shiv..

  • IP Telephony
1 REPLY
Cisco Employee

Re: Cisco Unity Connection 7.0.1.11000-2 IVR

by default you can dial any extension (that exists in CUC) while the greeting plays as long as you don't lock the keys under caller input

ie if you have it right now with locked keys only DNs starting with 0, 4-9 would work

why don't you simply record "if you know your party's extension dial it anytime during the greeting, for sales pres..."

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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