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Cisco Unity Connection 7.x and CUCM 7 SIP integration

khayes1984
Level 1
Level 1

Hello all,

I've been troubleshooting this issue for a couple of days now. I have setup a end user in Unity Connection and had the end user go through the enrollment process. When someone tries and calls the end users phone all they get is "Enter your pin then press pound" instead of "Sorry "user" is unavailable record your message at the tone" What did I not configure correctly?

5 Replies 5

Marwan ALshawi
VIP Alumni
VIP Alumni

it seems you have a problem with routing rules

did you cahnge any of them ?

i thin the cal get routed to sign in action !

Call Routing in Unity Connection or Call Manager?

unity connection

i have not touched the Call Routing. the only thing i did was modified the password policies to 4 digits, create a end user mailbox and the sechduling, but i changed those settings back.

What in Call Routing do I need to check?

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