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New Member

Cisco Unity Connection (8.6.2) problems after reboot

Hello-

I had to power down the host for virtual machines: Call Manager, Unified Presence, and Unity Connection.  All servers where shut down using Cisco Unified OS Administration.  Each server booted successfully except Unity Connection.  Only some of the services come up on Unity, and the admin web interface is not available - HTTP Status 404 - /cuadmin/home.do "The requested resource(/cuadmin/home.do) is not available."  I can log in to Unity with ssh, and I have tried manually restarting the services, and rebooting the machine, all with the same results.  List of services pasted below.

Any ideas greatly appreciated,

D Snook

Requesting service status, please wait...

System SSH [STARTED]

Cluster Manager [STARTED]

Service Manager is running

Getting list of all services

>> Return code = 0

A Cisco DB[STARTED]

A Cisco DB Replicator[STARTED]

Cisco AMC Service[STARTED]

Cisco Audit Event Service[STARTED]

Cisco CDP[STARTED]

Cisco CDP Agent[STARTED]

Cisco CallManager Serviceability[STOPPED]  Component is not running

Cisco CallManager Serviceability RTMT[STOPPED]  Component is not running

Cisco Certificate Change Notification[STARTED]

Cisco Certificate Expiry Monitor[STARTED]

Cisco DRF Local[STARTED]

Cisco DRF Master[STARTED]

Cisco Database Layer Monitor[STARTED]

Cisco DirSync[STARTED]

Cisco Log Partition Monitoring Tool[STARTED]

Cisco RIS Data Collector[STARTED]

Cisco RTMT Reporter Servlet[STOPPED]  Component is not running

Cisco Syslog Agent[STARTED]

Cisco Tomcat[STARTED]

Cisco Tomcat Stats Servlet[STOPPED]  Component is not running

Cisco Trace Collection Service[STARTED]

Cisco Trace Collection Servlet[STOPPED]  Component is not running

Connection Access Layer[STOPPED]  Component is not running

Connection Administration[STOPPED]  Component is not running

Connection CM Database Event Listener[STARTED]

Connection Conversation Manager[STARTED]

Connection DB[STARTED]

Connection DB Event Publisher[STARTED]

Connection Diagnostic Portal Service[STOPPED]  Component is not running

Connection Directory Feeder[STOPPED]  Component is not running

Connection Groupware Caching Service[STARTED]

Connection IMAP Server[STARTED]

Connection Inbox RSS Feed[STOPPED]  Component is not running

Connection Integrated Mailbox Configuration[STOPPED]  Component is not running

Connection Jetty[STARTED]

Connection License Server[STARTED]

Connection Mailbox Sync[STARTED]

Connection Message Event Service[STOPPED]  Component is not running

Connection Message Transfer Agent[STARTED]

Connection Mixer[STARTED]

Connection Notifier[STARTED]

Connection Personal Communication Assistant[STOPPED]  Component is not running

Connection REST Service[STOPPED]  Component is not running

Connection Realtime Monitoring APIs[STOPPED]  Component is not running

Connection Reports Data Harvester[STARTED]

Connection SMTP Server[STARTED]

Connection SNMP Agent[STARTED]

Connection Server Role Manager[STARTED]

Connection Serviceability[STOPPED]  Component is not running

Connection SpeechView Processor[STARTED]

Connection System Agent[STARTED]

Connection Voice Mail Web Service[STOPPED]  Component is not running

Connection Voice Recognition Transport[STARTED]

Connection Voice Recognizer[STARTED]

Host Resources Agent[STARTED]

MIB2 Agent[STARTED]

SNMP Master Agent[STARTED]

SOAP -Log Collection APIs[STARTED]

SOAP -Performance Monitoring APIs[STARTED]

SOAP -Real-Time Service APIs[STARTED]

System Application Agent[STARTED]

Cisco Serviceability Reporter[STOPPED]  Service Not Activated

Connection Database Proxy[STOPPED]  Service Not Activated

Connection Digital Networking Replication Agent[STOPPED]  Service Not Activated

Connection Exchange Notification Web Service[STOPPED]  Service Not Activated

Connection File Syncer[STOPPED]  Service Not Activated

Platform SOAP Services[STOPPED]  Service Not Activated

Primary Node =true

Everyone's tags (2)
2 REPLIES
New Member

Cisco Unity Connection (8.6.2) problems after reboot

Have you tried another reboot?

Also, I've seen something similar if the IP address has been changed so verify that your IP settings are good.

Not really sure but that's my two cents.

New Member

Cisco Unity Connection (8.6.2) problems after reboot

To follow up on the solution - in case anyone has a similar experience:

Unity connection most likely experienced an unexpected power loss without proper shutdown.  Unfortunately the server had to be reconfigured from scratch.  We were not making scheduled backups at the time - but the service was only in use within the test lab.

D Snook

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