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New Member

Cisco Unity Connection busy message

Hi all,

Am having a little problem with CUC any help will be appriciated.

I have 3 users.. User A, User B, User C.. the three users dont have voice mail configured however if the users are busy the call is forward to CUC which plays a prompt saying "the user is busy please call back later" .. the way i did this was to create a CTI port and fwd the extention to voice mail. uploaded the prompt and after greeting action set to hang up..  I set the CFB to the CTI ports extension....Now the problem is when you call Users A, B or C and they are busy instead of hearing the prompt i uploaded you will the the unity message " Cisco unity messaging system .. from a touch tone telephone bla bla bla.

I was wondering how do i configre CUC to play the uploaded prompt?

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

Cisco Unity Connection busy message

Hi

Create a new voicemail profile.

Set Voicemail  Box Mask with CTI DN extension.

Associate voicemail profile to phones.

HTH

Regards

Carlo

Please rate all helpful posts "The more you help the more you learn"
4 REPLIES
Cisco Employee

Cisco Unity Connection busy message

Hi,

Try creating a Call Routing rule for Forwarded Calls with Forwarding station = to the

CTI DN and rule action send the call to the CTI greeting. With this all the calls from this CTI

to CUC will be sent to the prompt you created.

Hope this helps!

Regards,

Tere.

If you find this post helpful, please rate!

Regards, Tere. If you find this post helpful, please rate! :)
New Member

Cisco Unity Connection busy message

HI

I have done the forwarding rule as specified stilll no joy

Cisco Unity Connection busy message

Hi

Create a new voicemail profile.

Set Voicemail  Box Mask with CTI DN extension.

Associate voicemail profile to phones.

HTH

Regards

Carlo

Please rate all helpful posts "The more you help the more you learn"
New Member

Cisco Unity Connection busy message

Hi Carlo

Thnaks I followed what you said ..and also added the DN as an alternate extension on the CTI Dn's mail box.. and it worked

Thanks..

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