Cisco Unity Connection CUC Roles and Reset PIN Privilege

[milkboy33]

Hello Everyone,

   Question:

   Which other roles does a user who has the Helpdesk role be able to change their password/PIN? For example we know a Helpdesk role user cannot change the password of other Helpdesk role users nor System Admin role users.

Roles in CUC 8.6:

Audio Text Admin

Audit Admin

Greeting Admin

Help Desk Admin

Mailbox Access Delegate

Remote Admin

System Admin

Technician

User Admin

Thanks!

Tom

[milkboy33]

8.6.2ES44.22900-44

[yahsiel2004 · Accepted solution]

The version I have tested with is 8.6.1.20006-2 and you're just 1 update away from the latest 8.6 version. I would have to assume that this is not a bug but instead it's how Cisco wants it to work. I would reach out to TAC and see if there is a way to either, modify the HD Admin role or provide you with a special update to change this functionality.

HTH

Regards,

Yosh

[milkboy33]

Thank you guys very much. I will contact TAC next.

[davrojas]

Hello Tom,

When you talk with TAC, keep in mind this bug:

https://tools.cisco.com/bugsearch/bug/CSCtd45141/?reffering_site=dumpcr

They will probably bring it up.