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New Member

Cisco Unity Connection CUC Roles and Reset PIN Privilege

Hello Everyone,

   Question:

   Which other roles does a user who has the Helpdesk role be able to change their password/PIN? For example we know a Helpdesk role user cannot change the password of other Helpdesk role users nor System Admin role users.

Roles in CUC 8.6:

Audio Text Admin

Audit Admin

Greeting Admin

Help Desk Admin

Mailbox Access Delegate

Remote Admin

System Admin

Technician

User Admin

Thanks!

Tom

1 ACCEPTED SOLUTION

Accepted Solutions

Cisco Unity Connection CUC Roles and Reset PIN Privilege

The version I have tested with is 8.6.1.20006-2 and you're just 1 update away from the latest 8.6 version. I would have to assume that this is not a bug but instead it's how Cisco wants it to work. I would reach out to TAC and see if there is a way to either, modify the HD Admin role or provide you with a special update to change this functionality.

HTH

Regards,

Yosh

HTH Regards, Yosh
18 REPLIES
New Member

Cisco Unity Connection CUC Roles and Reset PIN Privilege

Bump.

Anybody?

Cisco Unity Connection CUC Roles and Reset PIN Privilege

You want to know which other roles aside from the "Help Desk" role is allowed to change users password/pin but is also limited in performing other changes?

HTH

Regards,

Yosh

HTH Regards, Yosh
Silver

Cisco Unity Connection CUC Roles and Reset PIN Privilege

Hello Tom,

I believe you asked this question a couple of days ago, and you do not want to add the System Role administrator.

New Member

Cisco Unity Connection CUC Roles and Reset PIN Privilege

Yes I did ask this a few days before and no we do not want to give Helpdesk Technicians the Systems Administrator role.

THIS Question however is different. What we want to know is ... for example if a user is a greetings administrator, will our Helpdesk Technician (having the Helpdesk role) be able to reset his/her PIN?

Does my question make sense or am I talking duck?

Thanks,

Tom

Cisco Unity Connection CUC Roles and Reset PIN Privilege

The Helpdesk will be able to reset the PIN.

HTH

Regards,

Yosh

HTH Regards, Yosh
New Member

Cisco Unity Connection CUC Roles and Reset PIN Privilege

Thanks for the responses.

If this is correct then that means there's something else going on here, because our Helpdesk Tech cannot reset users with Greeting Admin role, nore Helpdesk/Systems Admin roles...

If you guys have any idea possibly why and could send us troubleshooting in the right direction, we'd really appreciate it.

If not thanks again for your help.

-Tom

Cisco Unity Connection CUC Roles and Reset PIN Privilege

Does your "Help Desk Administrator Roles" look like this:

HTH

Regards,

Yosh

HTH Regards, Yosh
Hall of Fame Super Red

Cisco Unity Connection CUC Roles and Reset PIN Privilege

Hi Tom,

I think the only way we'll know for sure how this works is by some

more in depth testing.

I thought this was an interesting question so I took one of my test users

and made him a Helpdesk admin (role) and took another and made him

a Greetings admin (role).

My tests were exactly like yours - the Helpdesk admin role could not reset

the PIN for the user who had the Greetings admin role. Once I removed the

Greetings admin role then the PIN could be reset from the Helpdesk admin user.

Is there another we should test?

Cheers!

Rob

"Seek it out and ye shall find  " 

- OneRepublic

Re: Cisco Unity Connection CUC Roles and Reset PIN Privilege

This is interesting...

I tried initially with CUC 7.0.1 and the Help Desk user was able to successfully reset a Sys Admin and or Greeting Admin password/PIN.

I tried the same thing with CUC 8.6 and now I get the message "Unathorized"

The funny thing is that the "Role Privileges" haven't changed between versions.

HTH

Regards,

Yosh

HTH Regards, Yosh
Hall of Fame Super Red

Cisco Unity Connection CUC Roles and Reset PIN Privilege

Thanks for verifying Yosh!

+5 for this! I guess this does vary from version to version

so Tom will have to test on his specific CUC build There

were some "escalation" bugs in the earlier CUC versions.

Cheers!

Rob

"Seek it out and ye shall find  " 

- OneRepublic

Re: Cisco Unity Connection CUC Roles and Reset PIN Privilege

+5 Rob you always go above and beyond

HTH

Regards,

Yosh

HTH Regards, Yosh
New Member

Cisco Unity Connection CUC Roles and Reset PIN Privilege

Awesome thank you guys. Yes we're running 8.6.

Try having two Helpdesk role users reset each other and have them try to reset a Sys Admin role. Should all be Not Authorized.

New Member

Cisco Unity Connection CUC Roles and Reset PIN Privilege

Last question. Do you guys know if there's a patch in 8.6 that fixed this?

Thanks.

Cisco Unity Connection CUC Roles and Reset PIN Privilege

What exact version of 8.6 are you running?

Regards,

Yosh

HTH Regards, Yosh
New Member

Cisco Unity Connection CUC Roles and Reset PIN Privilege

8.6.2ES44.22900-44

Cisco Unity Connection CUC Roles and Reset PIN Privilege

The version I have tested with is 8.6.1.20006-2 and you're just 1 update away from the latest 8.6 version. I would have to assume that this is not a bug but instead it's how Cisco wants it to work. I would reach out to TAC and see if there is a way to either, modify the HD Admin role or provide you with a special update to change this functionality.

HTH

Regards,

Yosh

HTH Regards, Yosh
New Member

Cisco Unity Connection CUC Roles and Reset PIN Privilege

Thank you guys very much. I will contact TAC next.

Silver

Re: Cisco Unity Connection CUC Roles and Reset PIN Privilege

Hello Tom,

When you talk with TAC, keep in mind this bug:

https://tools.cisco.com/bugsearch/bug/CSCtd45141/?reffering_site=dumpcr

They will probably bring it up.

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