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New Member

cisco unity connection deleted items folder

Hi All,

 

Cisco unity connection version I'm working with today is 8.6.  I need to recover the deleted items from a users mailbox in unity.  Im trying via imap but do not see anything other than the inbox.

 

Any suggestions?

 

8 REPLIES

Have you tried connecting via

Have you tried connecting via FTP?

New Member

i did not know FTP was an

i did not know FTP was an option?   How would that work?

 

The web inbox only shows the deleted items, but no way to forward unless hitting undelete.  looking to save a copy 

Can you not undelete, forward

Can you not un-delete, forward, and then re-delete?

New Member

that's always possible but we

that's always possible but we need to do for this for everyone.  was looking for a better way to getting it done verse one message at a time.

What exactly are you trying

What exactly are you trying to accomplish?  Keeping a copy of all deleted voicemail messages?

New Member

we have been given a

we have been given a directive by compliance to keep a copy of new messages going forward and to get a copy of the deleted items from 90 days ago. The message ageing policy already allows messages to be stored for up to 90 days for the users were after.

new messages is simple.  it's the deleted items were trying to get too.  one by one would be kinda hard to swallow 

You may be able to pull them

You may be able to pull them from a DRS backup.  There's tools out there for that.

 

I think COBRAS has a message extraction feature- http://www.ciscounitytools.com/Applications/General/COBRAS/COBRAS.html

 

Worst case, you'll always be able to do a DRS restore to an offline lab Unity Connection cluster in order to pull out the deleted messages on a case by case basis if needed for any reason.

You could set up the Unity

You could set up the Unity Connection Web Inbox feature and see if the messages are in the Deleted folder listed in there.

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