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Cisco Unity Connection greeting file upload issue

Hi

I have Cisco unity connection 2.0.1 version.

When I upload greeting wav file, browser shows uploaded susccesfully. But It is not uploading greeting wav file. It is playing previous file.

But When I record through phone, everything working fine.

It could be java issue, we have degrated java and tried with 1.5 version also 1.6 version but problem is same.

I tried with IE, Firefox, chrome and all browser same issue.

At Java Console, I am getting below issue,

2014-02-26 11:58:12:859 [MPThread[5]-Upload-UMS-Stream] ERROR com.cisco.unity.mediamaster.httpclient.utility.UploadByteArrayCache::sendRequest( HTTPClient-MultipartPostMethod ) - out - Upload failed with exception: sun.security.validator.ValidatorException: No trusted certificate found, Time Elapsed: 16, Exception Class: javax.net.ssl.SSLHandshakeException

javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: No trusted certificate found

    at com.sun.net.ssl.internal.ssl.Alerts.getSSLException(Unknown Source)

    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.fatal(Unknown Source)

    at com.sun.net.ssl.internal.ssl.Handshaker.fatalSE(Unknown Source)

    at com.sun.net.ssl.internal.ssl.Handshaker.fatalSE(Unknown Source)

    at com.sun.net.ssl.internal.ssl.ClientHandshaker.serverCertificate(Unknown Source)

    at com.sun.net.ssl.internal.ssl.ClientHandshaker.processMessage(Unknown Source)

    at com.sun.net.ssl.internal.ssl.Handshaker.processLoop(Unknown Source)

    at com.sun.net.ssl.internal.ssl.Handshaker.process_record(Unknown Source)

    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readRecord(Unknown Source)

    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.performInitialHandshake(Unknown Source)

    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.writeRecord(Unknown Source)

    at com.sun.net.ssl.internal.ssl.AppOutputStream.write(Unknown Source)

    at org.apache.commons.httpclient.HttpConnection$WrappedOutputStream.write(HttpConnection.java:1360)

    at java.io.BufferedOutputStream.flushBuffer(Unknown Source)

    at java.io.BufferedOutputStream.flush(Unknown Source)

    at org.apache.commons.httpclient.HttpConnection.flushRequestOutputStream(HttpConnection.java:790)

    at org.apache.commons.httpclient.HttpMethodBase.writeRequest(HttpMethodBase.java:2271)

    at org.apache.commons.httpclient.HttpMethodBase.processRequest(HttpMethodBase.java:2651)

    at org.apache.commons.httpclient.HttpMethodBase.execute(HttpMethodBase.java:1087)

    at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:643)

    at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:497)

    at com.cisco.unity.mediamaster.httpclient.utility.UploadByteArrayCache.sendRequest(UploadByteArrayCache.java:331)

    at com.cisco.unity.mediamaster.httpclient.utility.UploadByteArrayCache.sendMultipartPostRequest(UploadByteArrayCache.java:279)

    at com.cisco.unity.mediamaster.ums.thread.UploadMPThread.uploadStream(UploadMPThread.java:493)

    at com.cisco.unity.mediamaster.ums.thread.UploadMPThread.uploadParts(UploadMPThread.java:425)

    at com.cisco.unity.mediamaster.ums.thread.UploadMPThread.run(UploadMPThread.java:380)

    at java.lang.Thread.run(Unknown Source)

Caused by: sun.security.validator.ValidatorException: No trusted certificate found

    at sun.security.validator.SimpleValidator.buildTrustedChain(Unknown Source)

    at sun.security.validator.SimpleValidator.engineValidate(Unknown Source)

    at sun.security.validator.Validator.validate(Unknown Source)

    at com.sun.net.ssl.internal.ssl.X509TrustManagerImpl.checkServerTrusted(Unknown Source)

    at com.cisco.unity.mediamaster.httpclient.protocol.SelfSignedCertX509TrustManager.checkServerTrusted(SelfSignedCertX509TrustManager.java:171)

    at com.sun.net.ssl.internal.ssl.JsseX509TrustManager.checkServerTrusted(Unknown Source)

    ... 23 more

2014-02-26 11:58:12:859 [MPThread[5]-Upload-UMS-Stream] ERROR com.cisco.unity.mediamaster.httpclient.utility.UploadByteArrayCache::sendMultipartPostRequest() - out - Error while sending MultipartPostMethod - EXCEPTION

2014-02-26 11:58:12:859 [MPThread[5]-Upload-UMS-Stream] WARN  com.cisco.unity.mediamaster.ums.thread.UploadMPThread::run() - Send data failed for part: 0

2014-02-26 11:58:13:140 [Thread-7] WARN  com.cisco.unity.mediamaster.ums.UMSController.uploadTargets() - Upload Failed - Resetting Stream status to: 3

2014-02-26 11:58:13:140 [Thread-7] WARN  com.cisco.unity.mediamaster.ums.UMSController.uploadTargets() - out - Upload Failed

2014-02-26 11:58:13:140 [Thread-7] WARN  com.cisco.unity.mediamaster.MMApplet.saveData() - out - Upload Performed: false

2014-02-26 11:58:13:593 [thread applet-com.cisco.unity.mediamaster.MMApplet.class] NOLEV com.cisco.unity.mediamaster.MMApplet.stop() - in

2014-02-26 11:58:13:609 [thread applet-com.cisco.unity.mediamaster.MMApplet.class] NOLEV com.cisco.unity.mediamaster.MMApplet.stop() - out

2014-02-26 11:58:13:609 [thread applet-com.cisco.unity.mediamaster.MMApplet.class] NOLEV com.cisco.unity.mediamaster.MMApplet.destroy() - in

2014-02-26 11:58:13:609 [thread applet-com.cisco.unity.mediamaster.MMApplet.class] NOLEV com.cisco.unity.mediamaster.MMApplet.destroy() - out

Pls. suggest

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2 REPLIES
New Member

Cisco Unity Connection greeting file upload issue

Check your certs for the server, I had similar problems when the certs were expired.

New Member

This solution specified at

This solution specified at this blogspot site worked for me.

"Attempting to save an uploaded recording in the Media Master applet results in an error "Failed to record name", the workaround is to select "use phone" for playback (see screenshot below), upload the recording, play it & then saving works; not playing the recording or playing it through the computer fails."


http://ccnp-v.blogspot.com/2015/02/unity-connection-connection-failed-to.html

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