Cisco Unity Connection with LDAP Problem

[Younes Chafi]

Hello,

I have a CUCM and Cisco Unity and an LDAP Server 2008,

When I configure CUCM with LDAP, users are imported, but when I did the same method for integrating Cisco Unity with ldap does not work, when I click "Import User" via LDAP I find a user who call "Token_User_8b191a06-5041-4b41-bd5f-0575fde674e3" without extension, and no user is imported

Unity Version : 9.0

CUCM Version : 9.0

LDAP : Windows 2008 Server

Regards,

Younes CHAFI.

[islam.kamal]

Hi Younis

1- Regarding AD 2008 , did you follow Cisco guide as the below:-

**When you are configuring Connection for Microsoft Active Directory 2008 Lightweight Directory Services, select

Microsoft Active Directory Application

2- Did you try  to delete the LDAP integration and re-create it again?.

Thanks

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[Younes Chafi]

I followed the guide and I selected Microsoft Active Directory

and I deleted/recreated the integration but the same problem

Regards,
Younes CHAFI.

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[Ayodeji Okanlawon]

Can you post a screen shot of your LDAP config, including the search base..Do you have the same search base configured as with CUCM?

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[Younes Chafi]

Hi,

Yes, it is the same configuration in CUCM,

I configure CUCM with LDAP, users are imported.

attached the error message and the LDAP config

Regards,

[Ayodeji Okanlawon]

try this for your search base,

ou=users,dc=lab,dc=ma

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"The essence of christianity is not the enthronement but the obliteration of self --William Barclay"

[Younes Chafi]

Hi ,

does not work, I get an error message

"directory.error.userbase"

Regards,

Younes CHAFI.

[Ayodeji Okanlawon]

What is your setup in AD? Do you have a container called users?

Can you try this again..

user search base dc=lab,dc=ma

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"The essence of christianity is not the enthronement but the obliteration of self --William Barclay"

[Younes Chafi]

here is my LDAP configuration,

I tried this syntax cn=Users,dc=lab,dc=ma , but without result

Regards,

Younes CHAFI.

[Ayodeji Okanlawon]

Users are usuallually in Orbanisation units hence referneced by OU not CN (containers)

Try and use the whole domain,  dc=lab, dc=ma

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"The essence of christianity is not the enthronement but the obliteration of self --William Barclay"

[Younes Chafi]

I tried this syntax dc=lab,dc=ma , but the same problem,

Regards,

Younes CHAFI

[Ayodeji Okanlawon]

Ok, there sre two things to do now..

1. Restart CUC..If you have already done that, then do opion 2

Utils service system restart

2. Take captures from cuc.. (once you start the capture, then go and try and force the ldap sync)

https://supportforums.cisco.com/docs/DOC-11599

Instead of using RTMT to collect the files, you can also use a SFTP tool like free FTPD..

Example below:

admin: utils network capture file mycap count 100000 size all host all 10.5.244.10

Executing command with options:

size=all count=100000 interface=eth0

src= dest= port=

ip=10.3.2.21

-----------

The trace continues until you press Ctrl-C.

Step 3: Download the Trace File

OK, so now you have a file somewhere on the system with the data that you would really like to view.  You have to download it to your machine.  You will need a running SFTP server on the target machine.  You can use openSSH on linux/unix, freeFTPd, copSSH, or something similar.

-------

admin:file get activelog platform/cli/newcap.cap

Collect the capture and attach here

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"The essence of christianity is not the enthronement but the obliteration of self --William Barclay"

[Younes Chafi]

Hi,

I followed the procedure described in your response and I found that Unity is surrendering response ldap

attached the error message on wireshark.

I think the attribute "Extension" is not the attribute "telephoneNumber" LDAP?

Regards,

Younes CHAFI.

[Ayodeji Okanlawon · Accepted solution]

Please attached the full capture..I cant make anything of the screen capture

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"The essence of christianity is not the enthronement but the obliteration of self --William Barclay"

[Younes Chafi]

Ok,

Here's the download link traces

http://www.sendspace.com/file/2tp1nf

Regards,

Younes CHAF