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Community Member

Cisco UNITY Connection

Hello everybody,

I'm quite new to the Cisco UNITY and would like to build a simple Auto-Attendant-like feature in UNITY Connection 8.5.

Is there any "for dummies" sample setup for those kind of features ? I played alot with System/Directory handlers  and did not succeed yet.

In simple words i would like to have on main office extension  the announcement saying "You've reached blablabla. Please, press # for company directory, "0" for immediate operator assistance or stay on hold for operator". Then on "#" DTMF it should goto company directory where the caller can enter the name (or say it) and he/she will be forwarded tot he appropriate extension.

Sounds quite basic, eh ?

Anybody can give me the document aside from Cisco UNITY Administration guide where i can find a step-by-step configuration ?

Any help will be highly appreciated.

Regards,

Dmitry

9 REPLIES
Cisco Employee

Cisco UNITY Connection

There are plenty of posts on CSC with the instructions on that, all you use are call handlers and caller input.

Search CSC for Unity or CUC + AA or auto attendant and you'll find more than plenty references.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Hall of Fame Super Silver

Cisco UNITY Connection

Dmitry,

Here are the steps to accomplish what you are looking for:

  1. Build directory handler with search scope of entire server, COS, DL, etc
  2. Build a call handler, assign it the DN you want to use for it, under caller input map out your options to go to the directory handler previously defined, operator extension, etc
  3. Record the greeting for the call handler via GUI or by defining greeting administrator and calling into this or another call handler that maps out an option to go to greeting administrator conversation
  4. On CUCM build CTI Route Point with the DN you assigned to this call handler and set "call forward all" to go to VM checkbox

HTH,

Chris

Community Member

Re: Cisco UNITY Connection

Hi Chris !

Thank you very much for the clear instructions !

One small problem here - when i call CTI DN assigned to the Sytem handler created, it does not wait for any caller input but just goes directly to Dir Handler.

What this could be ?

Anpther question - i need 2 different Call Handlers on the same DN but for different tome periods (business hours and after hours). I've tried to create anothe Call Handler with the same DN but differen schedule but this is not possible. Is there any walkaround ?

Best regards,

Dmitry

Hall of Fame Super Silver

Cisco UNITY Connection

What is the Call Transfer config set to? It needs to be set to "Greeting"

Have you recorded greeting and configured the caller input?

For you second question, you create schedule, assign the schedule to the main handler with DN defined and then enable Closed Greeting and set up the closed greeting to not play anything and simply transfer the call to another closed call handler which does not need a DN.

HTH, please rate all useful posts!

Chris

Community Member

Cisco UNITY Connection

Hello Chris,

Thank you for your help.

In fact the whole thing should work like -

1. Standard "Office hours (schedule 8:00AM -6:00PM)" System handler propose to # or 0 to be entered. # goes to Directory handler and 0 goes to operator.

2. "After hours (schedule 6:00PM-8:00AM)" on the same DN should play the welcome message and take the voice message. Then hangup.

First pasrt works fine. Second s not yet. Please, help.

Thank you in advance,

Best regards,

Dmitry

Hall of Fame Super Silver

Cisco UNITY Connection

You do not require separate schedule for after hours handler, since it is only invoked from the main handler which had schedule defined you keep the after hours one wide open.

So, enable Closed Greeting on the main handler, set call hears to Nothing

set after greeting action to transfer to the after hours call handler which you need to prebuild to your specs.

HTH,

Chris

Hall of Fame Super Red

Cisco UNITY Connection

Hi Dmitry,

Just to add a note to the great help from Chris (+5 Chris)

I highly recommend using ATM (Audio text manager) from the great Unity

Tools when building Call Handler/AA's in Unity Connection. Have a look at the tool and

training/help videos here The interface makes creating these much more "user friendly".

http://www.ciscounitytools.com/Applications/CxN/ATM/ATM.html

Cheers!

Rob

"Every fool's got a reason to feelin' sorry for himself" - Springsteen

Hall of Fame Super Silver

Cisco UNITY Connection

Rob,

I've never used this tool, but it sure looks awesome.  +5 for great link.

Chris

Hall of Fame Super Red

Cisco UNITY Connection

Hey Chris,

You are most welcome buddy!

Great,great tool to be sure! You can do a ton from the gui, I find it

best to not leave it nailed up when not in use

Cheers!

Rob

"Every fool's got a reason to feelin' sorry for himself" - Springsteen

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