I just replaced an it staff who was taking care of our ip phones and I'm trying to login to the cisco unity express web page but I don't have the password how can I reset this password. Also one of my ip 7911 phones suddenly keeps dying on me and I have to always unplug the network cable and replug to get it back on line. Can someone help.
So I was able to create a new user with the servive engine session, but now when i try to connect I get a message Lost Contact Cisco unity Express has lost contact with the Host Router. Enter the new CCME Web administratot user name and password. So I enter the Hostname, name and password i just created but I get unable to establish network connection.
And about the ip phone 7911 I check switchports and I have no errors.
Problem: User Cannot Log In Through the Cisco Unity Express Graphical User Interface (GUI)
The Cisco Unity Express user cannot log in through the Cisco Unity Express GUI and receives the Cisco Unity Express has lost contact with the Host router. Enter the new CCME Web Administrator username and password error message.
Complete these steps in order to resolve this problem:
Check in order to see if the Cisco CallManager Express configuration misses any of the configuration commands mentioned in this document.
If the configuration is correct, the Cisco CallManager Express router might miss the default-gateway configuration. This might happen if the administrator reloads the router without saving the configuration. Check the Cisco CallManager Express configuration for IP connectivity to Cisco Cisco Unity Express.
This errror message is also seen when the administrator decides to change the Cisco CallManager Express web administrator username and password, and the new name and password is not updated in the Cisco Unity Express system. Use the procedure mentioned in Unity Express GUI Password Recovery in order to update the system with new Cisco CallManager Express username and password.
Use the service-module service-engine slot/port reload command in order to reload the Cisco Unity Express module.
Note: A reboot of the Cisco Unity Express module does not require a reboot of the router. The Cisco Unity Express module and the router can be rebooted independently of each other. However, if you reboot the router, no calls reach the module until IP connectivity is reestablished between the router and the module. Always perform a shutdown of the module before you power-cycle the router in order to avoid data loss or file corruption.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...