Cisco Unity Express - Problems logging into software

[stacyh001]

I am trying to access our Unity Express Software.  I have recently taken over this role and was told we were using this software.  I need to add a new phone / user to our phone system.  I don't know where/how to access this software.  I was told an IP address with a /Web behind it, but I wasn't sure where to access it.  If I try just entering the IP address into the web browser, it tells me I can't access it.  I was then told by the old administrator that I need to configure the firewall settings.  Where would I do this?  I am not sure if I need to be on the file server to do this or if I can do this remotely signed on as admin.  I am just totally lost and could use some guidance.  Could someone please help?  Thank-you!                  

[Jonathan Schulenberg]

CUE is installed on an AIM/NM/ISM/SM depending on the hardware model. This hardware has either a /30 interface with the router on the backplane or is left unnumbered and a static route is installed. Look at the router config, see what the IP address is, and whether you can route to it or not.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel8_6/install/nuinstall.html

Further admin guides once you have the routing issue figured out:

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/prod_maintenance_guides_list.html

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