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Community Member

Cisco Unity Express


I have a problem with Cisco Unity Express. When the user calls his mailbox he is asked for his Extension ID followed by #.

After typing it in he gets the message: "For security reasons initial access to the mailbox is only available from the primary extension."

How can I make the mailbox accessible from all the phones?




Re: Cisco Unity Express

I guess the user should first access his Mailbox from his own extension and "then" by doing the first logging, he will be able to access it from everywhere.

Community Member

Re: Cisco Unity Express

Hi Zin,

I thought so too, but the problem is, that we are trying it from the useres own extension. There must be a configuration point where you can turn this security aspect off, but I cant find it.

Hall of Fame Super Red

Re: Cisco Unity Express

Hi Moe,

Just a guess here, but was a Primary Extension defined for this user?

Clip ***In the Primary column, use the drop-down menu to select a primary extension for that subscriber.

The primary extension is the mailbox for receiving, saving, and retrieving voice-mail messages. If no primary extension is designated for a subscriber, that subscriber cannot receive, save, or retrieve voice-mail messages.

In this field, None means that none of the displayed extensions for the subscriber is the primary extension. You can designate a mailbox for this subscriber now, but the subscriber cannot access it until you configure the subscriber's primary extension at a later time.

From this doc;

Hope this helps!


Community Member

Re: Cisco Unity Express

Hey rob,

I now found a workaround. There was a problem with the passwords and pins of the users. After changing them the mailbox was accessible again. Seems to be a bug or something like that. Maybe there was no Pin configurated for some of the useres before.

But thank you for your help.



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