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New Member

CISCO UNITY - MESSAGE AFTER RECORDING

Hi,

Is anyway to delete the "to send this message now press # or hang up, to discard the message press 6" after recording a message in Unity? I have unchecked everything in Unity but this message keeps there (three times after the call is hanged up). BRs!

6 REPLIES
Hall of Fame Super Red

CISCO UNITY - MESSAGE AFTER RECORDING

Hi Alicia,

Can you please confirm if this is Unity or Unity Connection

and the specific version

Cheers!

Rob

"When it comes to luck you make your own  " 

- Springsteen

New Member

CISCO UNITY - MESSAGE AFTER RECORDING

Unity 7.0. Thanks!

Silver

CISCO UNITY - MESSAGE AFTER RECORDING

Hello Alicia,

Take a look in Tools Depot>Administration Tools> Custom Key Map.

Regards,

-D@|/iD

Hall of Fame Super Red

CISCO UNITY - MESSAGE AFTER RECORDING

Hi Alicia,

Just to add a note to the great info from David (+5 )

You can look here to get rid of those prompts (specifically the ones in BOLD);

Subscriber Messages Page

Table 4-9     Subscribers > Subscriber > Messages Page 

Field
Considerations

Maximum Message Length in Seconds

Set the recording length allowed for messages left by unidentified (outside) callers.

Subscribers may want to limit the length of messages from unidentified  callers. Some departments, such as Customer Service, may want to permit  much longer messages.

If enabled, callers will hear a warning tone before the maximum message length is reached.

The recording length allowed for messages left by other subscribers is  set on the applicable Subscribers > Class of Service > Messages  page.

After Message Action

Indicate the action that Cisco Unity performs after an unidentified caller leaves a message:

Say  Good-Bye—Cisco Unity plays a brief goodbye, and the call is  disconnected. Click the Say Good-Bye link to view the Goodbye call  handler.

Send Caller To—Cisco Unity sends the call to the destination that you select:

Broadcast Message Administrator—Sends the call to a conversation for sending broadcast messages.

CVM Mailbox Reset—Send the call to a conversation used to reset mailboxes at Community Voicemail sites.

Call Handler—Sends the call to the call handler that you select.

Caller  System Transfer—Sends the call to a conversation that allows callers to  transfer to a number that they specify. For example, callers may want  to dial a lobby or conference room phone that is not associated with a  Cisco Unity subscriber. Cisco Unity performs the transfer only when the  CS_Default_System_Transfer restriction table permits it.

Directory Handler—Sends the call to directory assistance.

Greetings Administrator—Sends the call to a conversation for changing call handler greetings by phone.

Hang Up—Disconnects the call. Use carefully; unexpected hang-ups can appear rude to callers.

Hotel  Checked Out—When the Cisco Unity Hospitality and Property Management  Integration has been installed, this option sends the call to a  conversation that allows hotel guests to access archived messages after  they have checked out.

Interview Handler—Sends the call to the interview handler that you select.

Sign-In—Sends the call to the subscriber logon conversation, which prompts subscribers to enter their ID and their password.

Subscriber—Sends the call to the subscriber that you select.

Subscriber  System Transfer—Sends the call to a conversation that allows  subscribers to transfer to a number that they specify. Subscribers are  prompted to log on and then can enter numbers that are not associated  with Cisco Unity subscribers—such as lobby and conference room phones,  and even phone numbers outside the organization. Cisco Unity performs  the transfer only when the subscriber restriction table permits it.

Default: Say Good-Bye.

Callers Can Edit Messages

Check this check box to allow callers to be prompted to listen to, add to, rerecord, or delete their messages.

Balance giving callers the additional control of editing messages with  having voice messaging ports tied up for the additional time.

Mark Messages as Urgent

Indicate the action that Cisco Unity will allow:

Always—All  messages left by unidentified callers are marked urgent. This may be  useful for Sales or Technical Support call handlers.

Never—Messages left by unidentified calls are never marked urgent.

Ask Caller for Their Preference—Cisco Unity asks unidentified callers whether to mark their messages urgent.

Note that Cisco Unity plays new urgent messages before other messages.

Language That Callers Hear

Select the language in which system prompts are played to callers. The  language setting affects system prompts such as "You may record your  message at the tone."

If you choose Inherited, Cisco Unity determines the language to use for  system prompts on a per-call basis, depending on the language set by the  handler or routing rule that processed the call. If the language is set  to Inherited for every rule and handler that processes a call, then the  system prompts are played in the default phone language.

The default phone language and the list of languages shown here are set  on the System > Configuration > Phone Languages page.

Use MWI for Message Notification

Check this check box to have Cisco Unity use the message waiting  indicator (MWI) on the phone to alert the subscriber of new voice  messages. MWIs are not used to indicate new e-mail, fax, or receipt  messages.

MWI Extensions

When the Use MWI for Message Notification field is enabled, Cisco Unity  uses the extension or extensions listed in the Extension column of the  MWI Extensions table to activate message waiting indicators (MWIs).

By default, one row in the table contains an "X" in the Extension column  to indicate the primary extension assigned to a subscriber. You can  change this row or add more rows to the table to have Cisco Unity  activate MWIs for another extension or phone number. MWIs are enabled  for all rows in the table; to disable an MWI for an extension, delete  the row from the table.

You can assign subscribers up to nine alternate MWIs. The alternate MWI  extensions must be unique—up to the dialing domain level, if  applicable—and no more than 30 digits in length.

When entering characters in the Extension column, consider the following:

Enter digits 0 through 9.

Do not use spaces, dashes, or parentheses between digits.

Enter , (comma) to insert a one-second pause.

Enter # and * to correspond to the # and * keys on the phone.

If  the extension that you enter is intended to light an MWI on a phone  that requires a different lamp code than the phone that is associated  with the primary extension, make sure that your phone system is  programmed to support multiple lamp codes.

MWIs are enabled for all rows in the table.

The Indicator Lamps column of the MWI Extensions table shows the status  of the indictor lamp for the MWI extension on that row of the table. The  status will be one of the following: MWI on; MWI off; MWI request is  pending; MWI request is pending on; MWI request is pending off; MWI  request failed.

From;

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/interface_reference/guide/ex/50curg040e.html#wp1049398

Cheers!

Rob

"When it comes to luck you make your own  " 

- Springsteen

New Member

CISCO UNITY - MESSAGE AFTER RECORDING

Hi Rob,

I already deleted those fields, but this last message is still there! I will check David Custom Key Map and let's see if I'm lucky BRs and thanks for your help!

New Member

CISCO UNITY - MESSAGE AFTER RECORDING

Custom Key Map is great, but I cannot find where to modify options presented when an external person is recording a message (only when subscriber is using the voice mail) Any other idea?

BRs!

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