I'm looking to set up an informational mailbox. Basically a user would call in to this mailbox and listen to a message that someone left on there. They would not be required to log on to this mailbox with a username and password. I was thinking I could set this up using a CTI port and a call handler but I want a user that has a phone to be able to leave a message on this mailbox for other's to dial in and listen to.
Yes you can do this with the greetings administrator. The CTI RP pointing to a call handler will work fine. Just add the greetings administrator option to the persons subscriber caller input options. Then they can change the call handlers greeting when they want to.
Couple things. Tracy is correct - go with the CTI Route Point and then create a Call Handler (not a mailbox) for this purpose. Make the Call Handler the extension you want users to dial to hear the informational message. Your CTI Route Point should be configured as this extension and CFWD All to voicemail. You also need to set up CUGA. You would assign an extension to CUGA and configure a CTI route point as well for this. In the forwarding rules, you'll need to set up a direct / forwarded routing rule that points to CUGA when the applicable extension is dialed.
If you are using Unity, you don't add the CUGA option to a user. You would need to make either a single user or a distribution list (containing multiple users) an owner of the Call Handler. When these users call into CUGA, they will authenticate with their voicemail credentials and then enter the extension for the Call Handler in order to manage the greetings.
If you are using Unity Connection, you just need to add the CUGA role to each user and also make them an owner of the Call Handler.
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