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New Member

Cisco Unity Time

Could somebody help me with the following problem?

I am trying to configure the of cisco unity time but I can t.

I am doing the following:

clock timezone

8 (europe)

18 (greece)

Therefore TZ='Europe/Athens' will be used.
Is the above information OK?
1) Yes

Local time is now:      Thu May 13 05:39:12 EEST 2010.
Universal Time is now:  Thu May 13 02:39:12 UTC 2010.
Save the change to startup configuration and reload the module for the new timez
one to take effect.

copy running-config startup-config


after the reload the clock is again like the local time.. (See above)

Today the date is 14 of May, not 13.

Thanks a lot for your help.


Accepted Solutions

Re: Cisco Unity Time

Are the timezones the same on CME and CUE? Do you have the command "ntp master" in the router config?



Re: Cisco Unity Time

Is NTP set to update time from the router? Is the router time correct?


New Member

Re: Cisco Unity Time

Yes, ntp server is the ip of the router and the time is correct.

Re: Cisco Unity Time

Does "show ntp associations" from the CUE module show that the NTP server is reachable?


New Member

Re: Cisco Unity Time

This is the output of the sh ntp associations

Service-Engine# sh ntp associations
ind assID status  conf reach auth condition  last_event cnt
  1 23316  8000   yes   yes  none    reject

Re: Cisco Unity Time

Are the timezones the same on CME and CUE? Do you have the command "ntp master" in the router config?


New Member

Re: Cisco Unity Time

The router s config:

clock timezone EET 2
no network-clock-participate slot 1
network-clock-participate wic 2
network-clock-participate wic 3

I don t have the ntp master.

I don t know what it is.

Thess-Router#clock set 16:20:21 17 May 2010

Thess-Router#sh clock
16:20:44.239 EET Mon May 17 2010

The ip phones hour is: 17:20

I don t know what is going on!

and the

Service-Engine# sh clock
08:16:19.213 EEST Sun May 16 2010

Hall of Fame Super Red

Re: Cisco Unity Time

Hi there,

Just to add a reference to the great tips from my friend Brandon (+5 "B")

Problem: CUE Clock Not Synchronizing with CME Router Configured as a  NTP Server

NTP on the CUE is unable to synchronize with the  CallManager Express. The CallManager Express router is configured as a  NTP server. The CUE clock is not displaying accurate time. However,  CallManager Express displays the correct time.

Issue these commands in order  to overcome this problem:

On the CallManager Express router:

ntp master

On the CUE:

ntp  server x.x.x.x

!---  Where x.x.x.x is the ip address of the CME router which is configured  as a NTP server.

Once the mentioned configuration changes are made on the  CUE and CallManager Express, issue the show ntp status command on the  CallManager Express router. You should see that the clock is  synchronized.

Hope  this helps!


New Member

Re: Cisco Unity Time


Thess-Router#sh ntp status
Clock is synchronized,

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