Cisco VOIP Phone Issues

[dblumberg_butler_cco]

We have around 50 phones on our network and are having an interesting issue.  There are two users on the network that are both using CP-7962 phones and when they call everyone inside and outside they have no problems except when calling each other.  I have checked IP and they are different.  When calling each other it does not dial and instead goes directly to the other person's voicemail.

Cisco Unity Express V7.0

Any thoughts

[Chris Deren]

Can you please post your CME configuration and let us know which phones are having the issue?

Chris

[dblumberg_butler_cco]

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aaa authentication login default local

aaa authentication login userauth local

aaa authorization network groupauth local

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aaa session-id common

clock timezone EST -5

clock summer-time EDT recurring

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dot11 syslog

ip source-route

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ip cef

no ip dhcp use vrf connected

ip dhcp excluded-address 172.20.10.1 172.20.10.49

ip dhcp excluded-address 172.20.0.1 172.20.0.49

ip dhcp excluded-address 172.20.10.106

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ip dhcp pool voice

network 172.20.10.0 255.255.255.0

option 150 ip 172.20.10.1

dns-server 66.155.216.122 207.59.153.242 66.251.35.130

domain-name xxx.com

default-router 172.20.10.1

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ip inspect name firewall https

ip inspect name firewall ftp

ip inspect name firewall tcp

ip inspect name firewall dns

ip inspect name firewall ipsec-msft

ip inspect name firewall isakmp

ip inspect name firewall udp

ip inspect name firewall pptp

ip inspect name firewall pop3

ip inspect name firewall icmp

no ipv6 cef

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multilink bundle-name authenticated

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voice service voip

allow-connections h323 to h323

allow-connections h323 to sip

allow-connections sip to h323

allow-connections sip to sip

no supplementary-service sip moved-temporarily

no supplementary-service sip refer

sip

bind control source-interface Loopback0

bind media source-interface Loopback0

no update-callerid

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voice class custom-cptone jointone

dualtone conference

frequency 600 600

cadence 200 50 200 50

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voice class custom-cptone leavetone

dualtone conference

frequency 900 900

cadence 200 50 200 50

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voice translation-rule 100

rule 15 /^9/ //

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voice translation-profile sip-outbound

translate calling 101

translate called 100

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voice-card 0

dspfarm

dsp services dspfa

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username administrator privilege 15 secret 5 $1$X7lC$QG3RLFKOgRtgL9H1.7KAV1

archive

log config

hidekeys

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crypto keyring dmvpnspokes

pre-shared-key address 0.0.0.0 0.0.0.0 key ButlerPSK!

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crypto isakmp policy 10

encr 3des

hash md5

authentication pre-share

group 2

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crypto isakmp client configuration group RemoteAccess

key ButlerPSK

pool vpn-pool

acl 190

netmask 255.255.255.0

crypto isakmp profile DMVPN

keyring dmvpnspokes

match identity address 0.0.0.0

crypto isakmp profile VPNClient

match identity group RemoteAccess

client authentication list userauth

isakmp authorization list groupauth

client configuration address respond

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crypto ipsec transform-set ESP-3DES-MD5 esp-3des esp-md5-hmac

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crypto dynamic-map outside-dyn-map 10

description To 192.168.2.0/24

set transform-set ESP-3DES-MD5

set isakmp-profile DMVPN

match address 150

crypto dynamic-map outside-dyn-map 65535

set transform-set ESP-3DES-MD5

set isakmp-profile VPNClient

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crypto map outside-map 65535 ipsec-isakmp dynamic outside-dyn-map

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class-map match-any voice-rtp

match protocol rtp

match ip dscp ef

class-map match-any call-control

match protocol sip

match ip dscp af41

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policy-map voip

class voice-rtp

bandwidth percent 80

class call-control

bandwidth percent 5

class class-default

fair-queue

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interface GigabitEthernet0/0.20

description Voice

encapsulation dot1Q 60

ip address 172.20.10.1 255.255.255.0

ip nat inside

ip virtual-reassembly

ip policy route-map policymap

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interface Service-Engine0/0

ip unnumbered GigabitEthernet0/0.20

ip nat inside

ip virtual-reassembly

service-module ip address 172.20.10.2 255.255.255.0

service-module ip default-gateway 172.20.10.1

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!

interface Serial0/0/0

no ip address

encapsulation frame-relay IETF

max-reserved-bandwidth 100

service-policy output voip

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-relay interface-dlci 502 IETF

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ip local pool vpn-pool 192.168.10.1 192.168.10.19

ip forward-protocol nd

ip route 172.20.10.2 255.255.255.255 Service-Engine0/0

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access-list 10 permit 172.20.0.0 0.0.255.255

access-list 100 deny ip 192.168.0.0 0.0.255.255 192.168.0.0 0.0.255.255

access-list 100 deny ip 172.20.0.0 0.0.255.255 192.168.0.0 0.0.255.255

access-list 100 deny ip 172.20.0.0 0.0.255.255 172.20.0.0 0.0.255.255

access-list 100 permit ip 172.20.0.0 0.0.255.255 any

access-list 100 permit ip 192.168.0.0 0.0.255.255 any

access-list 101 permit tcp 192.168.1.0 0.0.0.255 any eq www

access-list 101 permit udp 192.168.1.0 0.0.0.255 any eq domain

access-list 111 permit tcp any any eq www

access-list 111 permit udp any any eq domain

access-list 150 remark L2L IPSec Rule

access-list 150 permit ip 192.168.0.0 0.0.15.255 192.168.2.0 0.0.0.255

access-list 150 permit ip 172.20.0.0 0.0.255.255 192.168.2.0 0.0.0.255

access-list 190 remark Client IPSec Rule

access-list 190 permit ip 192.168.0.0 0.0.15.255 192.168.10.0 0.0.0.255

access-list 190 permit ip 172.20.0.0 0.0.255.255 192.168.10.0

access-list 199 deny ip any any log

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route-map outside-nat permit 10

match ip address 100

match interface Serial0/0/0.501

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route-map WWWOnly permit 10

match ip address 101

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route-map policymap permit 10

match ip address 111

set ip default next-hop 98.191.81.33

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tftp-server flash:Analog1.raw

tftp-server flash:Analog2.raw

tftp-server flash:AreYouThere.raw

tftp-server flash:AreYouThereF.raw

tftp-server flash:Bass.raw

tftp-server flash:CallBack.raw

tftp-server flash:Chime.raw

tftp-server flash:Classic1.raw

tftp-server flash:Classic2.raw

tftp-server flash:ClockShop.raw

tftp-server flash:CTU.raw

tftp-server flash:DarkSide.raw

tftp-server flash:DistinctiveRingList.xml

tftp-server flash:Drums1.raw

tftp-server flash:Drums2.raw

tftp-server flash:FilmScore.raw

tftp-server flash:HarpSynth.raw

tftp-server flash:HelpMe.raw

tftp-server flash:Jamaica.raw

tftp-server flash:KotoEffect.raw

tftp-server flash:MusicBox.raw

tftp-server flash:Piano1.raw

tftp-server flash:Piano2.raw

tftp-server flash:Pop.raw

tftp-server flash:Pulse1.raw

tftp-server flash:Ring1.raw

tftp-server flash:Ring2.raw

tftp-server flash:Ring3.raw

tftp-server flash:Ring4.raw

tftp-server flash:Ring5.raw

tftp-server flash:Ring6.raw

tftp-server flash:Ring7.raw

tftp-server flash:RingList.xml

tftp-server flash:Sax1.raw

tftp-server flash:Sax2.raw

tftp-server flash:Vibe.raw

tftp-server flash:apps37sccp.1-3-2-0.bin

tftp-server flash:apps45.8-4-1-23.sbn

tftp-server flash:B016-1-0-3.SBN

tftp-server flash:cnu45.8-4-1-23.sbn

tftp-server flash:cvm45sccp.8-4-1-23.sbn

tftp-server flash:dsp45.8-4-1-23.sbn

tftp-server flash:jar45sccp.8-4-1-23.sbn

tftp-server flash:SCCP45.8-4-2S.loads

tftp-server flash:term45.default.loads

tftp-server flash:term65.default.loads

tftp-server flash:apps75.8-4-1-23.sbn

tftp-server flash:cnu75.8-4-1-23.sbn

tftp-server flash:cvm75sccp.8-4-1-23.sbn

tftp-server flash:dsp75.8-4-1-23.sbn

tftp-server flash:jar75sccp.8-4-1-23.sbn

tftp-server flash:SCCP75.8-4-2S.loads

tftp-server flash:term75.default.loads

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control-plane

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ccm-manager fax protocol cisco

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mgcp fax t38 ecm

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sccp local GigabitEthernet0/0.20

sccp ccm 172.20.10.1 identifier 1 version 7.0

sccp

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sccp ccm group 1

associate ccm 1 priority 1

associate profile 2 register xcodedsp

associate profile 1 register confdsp

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dspfarm profile 2 transcode

codec g711ulaw

codec g711alaw

codec g729ar8

codec g729abr8

codec ilbc

maximum sessions 6

associate application SCCP

!

dspfarm profile 1 conference

codec g711ulaw

codec g711alaw

maximum conference-participants 16

maximum sessions 4

conference-join custom-cptone jointone

conference-leave custom-cptone leavetone

associate application SCCP

!

!

dial-peer voice 5000 voip

description Voicemail

destination-pattern 50.

session protocol sipv2

session target ipv4:172.20.10.2

session transport udp

dtmf-relay rtp-nte

codec g711ulaw

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dial-peer voice 1000 voip

description Default dial-peer

translation-profile outgoing sip-outbound

destination-pattern 9T

session protocol sipv2

session target ipv4:10.255.255.5

session transport udp

dtmf-relay rtp-nte

codec g711ulaw

ip qos dscp af41 signaling

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dial-peer voice 1001 voip

description Local dial-peer

translation-profile outgoing sip-outbound

destination-pattern 9[2-9]......

session protocol sipv2

session target ipv4:10.255.255.5

session transport udp

dtmf-relay rtp-nte

codec g711ulaw

ip qos dscp af41 signaling

!

dial-peer voice 1002 voip

description Long Distance dial-peer

translation-profile outgoing sip-outbound

destination-pattern 91..........

session protocol sipv2

session target ipv4:10.255.255.5

session transport udp

dtmf-relay rtp-nte

codec g711ulaw

ip qos dscp af41 signaling

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dial-peer voice 1003 voip

description 411/911 dial-peer

translation-profile outgoing sip-outbound

destination-pattern 9[49]11

session protocol sipv2

session target ipv4:10.255.255.5

session transport udp

dtmf-relay rtp-nte

codec g711ulaw

ip qos dscp af41 signaling

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dial-peer voice 2000 voip

description xxx

session protocol sipv2

session target ipv4:10.255.255.5

session transport udp

incoming called-number xxx

dtmf-relay rtp-nte

codec g711ulaw

ip qos dscp af41 signaling

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dial-peer voice 2001 voip

description xxx

session protocol sipv2

session target ipv4:10.255.255.5

session transport udp

incoming called-number xxx

dtmf-relay rtp-nte

codec g711ulaw

ip qos dscp af41 signaling

!

dial-peer voice 2002 voip

description PMO

session protocol sipv2

session target ipv4:10.255.255.5

session transport udp

incoming called-number xxx

dtmf-relay rtp-nte

codec g711ulaw

ip qos dscp af41 signaling

!

dial-peer voice 2003 voip

description Leasing Office

session protocol sipv2

session target ipv4:10.255.255.5

session transport udp

incoming called-number xxx

dtmf-relay rtp-nte

codec g711ulaw

ip qos dscp af41 signaling

!

dial-peer voice 2004 voip

description Leasing Fax

session protocol sipv2

session target ipv4:10.255.255.5

session transport udp

incoming called-number xxx

dtmf-relay rtp-nte

codec g711ulaw

ip qos dscp af41 signaling

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dial-peer voice 2005 voip

description 2nd Floor Fax

session protocol sipv2

session target ipv4:10.255.255.5

session transport udp

incoming called-number xxx

dtmf-relay rtp-nte

codec g711ulaw

ip qos dscp af41 signaling

!

dial-peer voice 2006 voip

description 12th Floor Fax

session protocol sipv2

session target ipv4:10.255.255.5

session transport udp

incoming called-number xxx

dtmf-relay rtp-nte

codec g711ulaw

ip qos dscp af41 signaling

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dial-peer voice 2007 voip

description PMO Fax

session protocol sipv2

session target ipv4:10.255.255.5

session transport udp

incoming called-number xxx

dtmf-relay rtp-nte

codec g711ulaw

ip qos dscp af41 signaling

!

dial-peer voice 2008 voip

description Leasing 2nd Number

session protocol sipv2

session target ipv4:10.255.255.5

session transport udp

incoming called-number xxx

dtmf-relay rtp-nte

codec g711ulaw

ip qos dscp af41 signaling

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dial-peer voice 2009 voip

description Backup Line 1

session protocol sipv2

session target ipv4:10.255.255.5

session transport udp

incoming called-number xxx

dtmf-relay rtp-nte

codec g711ulaw

ip qos dscp af41 signaling

!

dial-peer voice 2010 voip

description Backup Line 2

session protocol sipv2

session target ipv4:10.255.255.5

session transport udp

incoming called-number xxx

dtmf-relay rtp-nte

codec g711ulaw

ip qos dscp af41 signaling

!

dial-peer voice 2011 voip

description Backup Line 3

session protocol sipv2

session target ipv4:10.255.255.5

session transport udp

incoming called-number xxx

dtmf-relay rtp-nte

codec g711ulaw

ip qos dscp af41 signaling

!

dial-peer voice 2012 voip

description Backup Line 4

session protocol sipv2

session target ipv4:10.255.255.5

session transport udp

incoming called-number xxx

dtmf-relay rtp-nte

codec g711ulaw

ip qos dscp af41 signaling

!

dial-peer voice 2013 voip

description Backup Line 5

session protocol sipv2

session target ipv4:10.255.255.5

session transport udp

incoming called-number xxx

dtmf-relay rtp-nte

codec g711ulaw

ip qos dscp af41 signaling

!

dial-peer voice 2014 voip

description PMO Backup Line

session protocol sipv2

session target ipv4:10.255.255.5

session transport udp

incoming called-number xxx

dtmf-relay rtp-nte

codec g711ulaw

ip qos dscp af41 signaling

!

dial-peer voice 5001 voip

description MWI dial-peer

session protocol sipv2

session target ipv4:172.20.10.2

session transport udp

incoming called-number 800[01]...

dtmf-relay rtp-nte

codec g711ulaw

!

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presence

presence call-list

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telephony-service

sdspfarm units 2

sdspfarm transcode sessions 6

sdspfarm tag 1 confdsp

sdspfarm tag 2 xcodedsp

authentication credential administrator xxx

em logout 0:0 0:0 0:0

codec g722-64

max-ephones 58

max-dn 192

ip source-address 172.20.10.1 port 2000

max-redirect 20

service phone g722CodecSupport 2

service dnis overlay

service dnis dir-lookup

timeouts interdigit 15

system message Xxx

url services http://172.20.10.2/voiceview/common/login.do

url authentication http://172.20.10.1/CCMCIP/authenticate.asp

load 7916-12 B016-1-0-3

load 7916-24 B016-1-0-3

load 7937 apps37sccp.1-3-2-0

load 7945 SCCP45.8-4-2S

load 7965 SCCP45.8-4-2S

load 7975 SCCP75.8-4-2S

time-zone 12

voicemail 500

max-conferences 8 gain -6

moh music-on-hold.au

web admin system name admin secret 5 $1$dc7X$/j0/k3ELp0QNeI7U5Vl2B0

dn-webedit

time-webedit

transfer-system full-consult

transfer-pattern 9T

secondary-dialtone 9

after-hours pstn-prefix 4 1

night-service code *1111

night-service weekday 17:30 08:30

night-service day Sun 08:31 08:30

night-service day Sat 08:31 08:30

night-service date Dec 24 08:31 17:29

night-service date Dec 31 08:31 17:29

night-service date May 30 08:31 17:29

night-service date Jul 4 08:31 17:29

night-service date Sep 5 08:31 17:29

night-service date Nov 24 08:31 17:29

night-service date Nov 25 08:31 17:29

night-service date Dec 26 08:31 17:29

d

create cnf-files version-stamp 7960 Sep 13 2010 08:50:39

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ephone-template 1

conference drop-mode local

conference add-mode creator

softkeys hold Newcall Resume Select Join

softkeys idle Redial Cfwdall Dnd Pickup Gpickup

softkeys seized Redial Cfwdall Endcall Gpickup Meetme Pickup

softkeys connected Hold Trnsfer Confrn Endcall TrnsfVM Park ConfList Select Join

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ephone-dn 1

number 8000...

mwi on

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ephone-dn 2

number 8001...

mwi off

!

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ephone-dn 31 dual-line

number 311 no-reg primary

label Juli Lague

description 311

name User 1

call-forward busy 500

call-forward noan 500 timeout 20

!

!

!

ephone-dn 90

number 301 no-reg primary

pickup-group 575

label user 2

description user 2

name user 2

call-forward busy 500

call-forward noan 500 timeout 20

hold-alert 30 originator

!

!

ephone-dn 91

number *301 no-reg primary

label Intercom

name user 2

intercom *301 no-mute label "Intercom"

!

!

0

!

ephone-dn 131

number *311 no-reg primary

label Intercom

name user 1

intercom * no-mute

!

!

!

!

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ephone 21

device-security-mode none

mac-address 0026.9944.25CF

ephone-template 1

username "user2"

codec g722-64

type 7962

button 1:90 2:100 3m23 4m24

button 5m30 6:91

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!

!

!

!

ephone 31

device-security-mode none

description user 1

mac-address 0027.0D3E.CAB7

ephone-template 1

username "user 1" password

codec g722-64

type 7975

button 1:31 2:131 3m23 4m24

button 5m90

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!

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line con 0

line aux 0

line 194

no activation-character

no exec

transport preferred none

transport input all

transport output pad telnet rlogin lapb-ta mop udptn v120 ssh

line vty 0 4

privilege level 15

transport input telnet

line vty 5 15

privilege level 15

transport input ssh

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scheduler allocate 20000 1000

ntp update-calendar

ntp server 192.168.1.5

end

rtr-but-tower-2821# exit

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