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New Member

Cisco XCP Message Archiver Alerts

Hello,

I've set up the Cisco XCP Message Archiver to archive Jabber conversations to an external database. I've also configured the XcpMessArchDBConnectError alert to send an email from the Real Time Monitoring Tool when the connection to the database goes down.

The first time the database goes down, RTMT send an alert, but any subsequent outages to not cause the alert to re-activate. Even with the database down, the CUPS web interface showing the connection as unavailable, you do not see the alert trigger in RTMT. Does anyone know why this may be?

The system version is: 9.1.1.41900-1.

Thanks.

 

  • IP Telephony
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New Member

If you restart the Cisco

If you restart the Cisco Presence Engine service you get the following message in RTMT:

%UC_PE-2-PEIDSSubscribeError: %[PEIDSSubscribeErrorAlarmMessage=UCCN subscribe failure on table UCProxyProfile][AppID=Cisco Presence Engine][ClusterID=StandAloneClustere6bc8][NodeID=<hostname>]: The Cisco Presence Engine service was unable to subscribe for IM and Presence Service database change notifications AppID : Cisco Syslog Agent ClusterID :  NodeID : <hostname>  TimeStamp : Tue Dec 09 12:41:30 GMT 2014

Does anyone know what could be causing this?

 

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