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Welcome to Cisco Support Community. We would love to have your feedback.

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New Member

Click to call 7.0 does not work

Hi All

I am trying to use Click to Call with CCM 7.1.3 and whenever i give the User ID information it selects the EM profile. All the users are under EM. But when i try to dial it gives me error that "Call Failed. Make sure the user is looged into Extension Mobility device. If problem presists please call CCM Administrator". anyone know whats wrong ?

New Member

Re: Click to call 7.0 does not work

Hi Azeem,

You can check the following:

  • Webdialer service activated
  • User is associated with EM profile and logged in
  • In Click to Call application, goto Phone and verify a phone has been detected and associated


New Member

Re: Click to call 7.0 does not work

hi Pratik

how ya doing ? Long time no c ?

Anyways i checked all the points u have mentioned everything seems to be fine, but still it gives me the same message. Is this is a known issue wiht C2D 7.0 with EM on CCM 7.1.3 ?