click-to-dial error <CiscoIPPhoneError Number="6" />

[karthik ratna]

Hi all,

Please help me on below error

<CiscoIPPhoneError Number="6" /> means ? and also let me know the troubleshooting steps

Thanks in advance

Karthik

[D_Lebedev]

Hi,

Error-6 is timeout error.

Place here your xml\conf file if possible.

[Karthik Sivaram · Accepted solution]

Hello,

I have seen such an  issue before...

Error #6 is an 'internal error.'  About the only somewhat legitimate reason

I know of for this is if the phone cannot contact the authentication URL to

auth a push. 

The first thing is to check is the CCM version and phone load being

used  , just upgrade to the latest firmware if this isn't the latest.

If all that is good, then  start troubleshooting for bugs...(sniffer capture, etc.)

Hope this helps!

Thanks,

Karthik