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Community Member

CLID issue wit Transfering to Mobile Connect / SNR from AA or CUBAC

Here's the scenario. User A, who has extension 1000 on his Cisco IP Phone, has Mobile Connect configured. It works great. If User B calls User A directly User A gets the Caller ID of User B both on his phone and his cell phone.

Let's say User B calls into Unity Connection auto attendant and dials the extension of User A. Unity Connection transfers the call to User A's extension of 1000. The call on the cell phone shows the CLID of the voicemail port instead of the actual caller.

Anyone know of a solution? The same thing is true if the human operator transfers the call using "blind transfer" using the new CUBAC software.

2 REPLIES
Community Member

Re: CLID issue wit Transfering to Mobile Connect / SNR from AA o

Anyone have any ideas?

Community Member

Re: CLID issue wit Transfering to Mobile Connect / SNR from AA o

there is a service parameter for cisco call manager called "display original calling number on transfer from cisco unity" which should be set to true.

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